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One Medical S-1

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Re: One Medical S-1

#31

Post by not_a_moth »

cgb223 wrote: post #10

Why do people use One Medical vs just having a doctor? Been thinking about my current medical care and wondering the advantages

I used One Medical for a year and quit, because their medical practitioners are low quality in my opinion. Probably why they are cheap. I would book appointments and I would only ever see nurses, and then when needed I would be referred to one of their doctors.

For my shoulder injury they sent me to their sports medicine doctor, who was not only rude and rushed, but told me I was fine just common tightness in shoulder. Was still in pain for a year until what I consider a real doctor correctly diagnosed it as a mild shoulder dislocation. Thanks One Medical SF.

If you have money to spend on healthcare, I would not bother with them.

Re: One Medical S-1

#32

Post by uberduber »

asdfq1234 wrote: post #9
mosdl wrote: post #3

Earlier quoted context omitted.

It's required, not optional last I checked. Similar to the Costco membership.

It's COMPLETELY optional. If you want to see a doctor there via insurance, paying a co-pay, you are not obligated to pay the annual fee.

Depends on the insurance company's contract with the provider. It is generally optional, though they will tell you otherwise. I would still pay it though. I feel like it is a good value and I want to maintain a good relationship the the doctor and their office.

Re: One Medical S-1

#33

Post by surfmike »

The two times I used One Medical, me and the doctor just ended up googling my symptoms together. Don’t have a lot of confidence in their staff. It’s a nice idea though, although concierge care like this probably pushes health care costs even higher.

Re: One Medical S-1

#34

Post by zndr »

cbhl wrote: post #28
JacobDotVI wrote: post #23

Earlier quoted context omitted.

What happened to customer A and B? Edit: My question is what caused these corporate customers to churn? Did they maintain spend levels with One Medical while the other customers grew spend? Did they decrease spend below reporting thresholds? Did they stop using (or sponsoring) these services entirely?

It sounds like "customer" here is defined as "corporation paying for a bunch of its employees", and not "one poor person who had lots of doctors visits". Elsewhere in the S-1: "In 2017, 2018 and the nine months ended September 30, 2019, our top customers accounted for 42%, 37% and 36% of our net revenue, respectively. These customers included Google Inc., which accounted for 10% of our net revenue for 2018 and the ni…

Correct, CMd+F for enterprise and they outline a LOT of information about their sales to larger organizations.

Re: One Medical S-1

#35

Post by kbar13 »

dcow wrote: post #29
disillusioned wrote: post #14

Earlier quoted context omitted.

They get a few things right, mostly in terms of practice management and pseudo-vertical-integration that make the experience far nicer than a traditional doctor's office. It's nothing world-shattering, but 99%+ on-time appointment starts is a big deal. Their online platform is very UX-focused. The app is nice and easy to use, and makes things like firing off a quick message to your PCP for an Rx refill super super si…

Totally agree. For people who are proactive, I’ve found One Medical is excellent. However, if you’re not keeping your own tabs on your, or someone you love’s, health, it’s easy to fall through the cracks. I wish they would improve on actual active management of subscribers‘ health. I’ve had or discussed many experiences where people expect follow ups that never come. Have an uncommon condition? Make sure you keep bug…

i think that's a valid take, but i have the inkling that One Medical is prioritizing making the most common use case (just going in to see a doc for a temporary ailment) as great as possible. likely this is one of those things where you might be better served by another company that's targeting your use case?

Re: One Medical S-1

#36

Post by uberduber »

dcow wrote: post #29
disillusioned wrote: post #14

Earlier quoted context omitted.

They get a few things right, mostly in terms of practice management and pseudo-vertical-integration that make the experience far nicer than a traditional doctor's office. It's nothing world-shattering, but 99%+ on-time appointment starts is a big deal. Their online platform is very UX-focused. The app is nice and easy to use, and makes things like firing off a quick message to your PCP for an Rx refill super super si…

Totally agree. For people who are proactive, I’ve found One Medical is excellent. However, if you’re not keeping your own tabs on your, or someone you love’s, health, it’s easy to fall through the cracks. I wish they would improve on actual active management of subscribers‘ health. I’ve had or discussed many experiences where people expect follow ups that never come. Have an uncommon condition? Make sure you keep bug…

Active management is expensive. I've seen it for $1800/yr and the rate of followup was still poor. If you want a doctor to take care of you like family the rate seems to be $7500-30000 annually depending on what's wrong with you. Seems like it might be cheaper to hire a healthcare advocate though most of them are more about geriatric and end of life care.

Re: One Medical S-1

#37

Post by pxlpshr »

surfmike wrote: post #33

The two times I used One Medical, me and the doctor just ended up googling my symptoms together. Don’t have a lot of confidence in their staff. It’s a nice idea though, although concierge care like this probably pushes health care costs even higher.

Direct primary care is (generally) much cheaper for better quality/more holistic care. I think DPC is particularly attractive if you’re a low utilizer on an HDHP and never hit your deductible.

Re: One Medical S-1

#38

Post by [deleted] »

pxlpshr wrote: post #37
surfmike wrote: post #33

The two times I used One Medical, me and the doctor just ended up googling my symptoms together. Don’t have a lot of confidence in their staff. It’s a nice idea though, although concierge care like this probably pushes health care costs even higher.

Direct primary care is (generally) much cheaper for better quality/more holistic care. I think DPC is particularly attractive if you’re a low utilizer on an HDHP and never hit your deductible.

[deleted]

Re: One Medical S-1

#39

Post by dcow »

kbar13 wrote: post #35
dcow wrote: post #29

Earlier quoted context omitted.

Totally agree. For people who are proactive, I’ve found One Medical is excellent. However, if you’re not keeping your own tabs on your, or someone you love’s, health, it’s easy to fall through the cracks. I wish they would improve on actual active management of subscribers‘ health. I’ve had or discussed many experiences where people expect follow ups that never come. Have an uncommon condition? Make sure you keep bug…

i think that's a valid take, but i have the inkling that One Medical is prioritizing making the most common use case (just going in to see a doc for a temporary ailment) as great as possible. likely this is one of those things where you might be better served by another company that's targeting your use case?

I think it’s more that I’ve had better, more attentive, care without the $200/yr (and certainly not 1800-30k/yr as the sibling comment suggests). But that was when I lived in the less dense Midwest. Personally I’m fine and I take time to research and followup myself if needed. I’ve seen friends struggle to make sense of their own health and because they didn’t get a followup weren’t aware they needed to continually monitor or schedule specialist visits etc. It makes sense to me if they need to prioritize other things first. I hope that one of the advancements they can make is better management of cases because technology should make that possible.

Re: One Medical S-1

#40

Post by JshWright »

surfmike wrote: post #33

The two times I used One Medical, me and the doctor just ended up googling my symptoms together. Don’t have a lot of confidence in their staff. It’s a nice idea though, although concierge care like this probably pushes health care costs even higher.

Would you rather they Google your symptoms behind your back? It's happening either way...
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