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Counterfeits on Amazon cost Warren bird feeder business $1.5M

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Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#172
post #141
post #106

Earlier quoted context omitted.

If multiple suppliers ship same product to Amazon warehouses Amazon will ship closest one to buyer regardless who supplied it. In fact if the seller requests their goods back they won't get the same ones they sent to Amazon - they are mixed together with others sharing ASIN There must have been an Amazon marketplace seller using same listing but shipping fakes. Or Amazon got duped.

So if you are selling the absolute lowest-quality stuff, you may increase the quality of your inventory by simply giving it to amazon and request them back? Now I sympathize with Amazon, knowing how shady some merchants could be. If it's true that they do not track products by suppliers, this could be a scalable fraud. Send in absolute garbage and take it back/buy it to enrich your metarial.

What are you going to do with your "enriched" inventory? Sit on it?

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#173
post #167

Earlier quoted context omitted.

Sometimes yes, but if it happens there will be a very public recall, and they will replace the device for free. A crappy charger someone bulk- ordered white-label is not going to have either of those things.

Replacing a phone isn't going to help someone who's house burned down

You can plausibly sue Samsung for it. Does AMZ have the same accountability?

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#174

Earlier quoted context omitted.

> but 90% of people don't give a crap if it's 30% cheaper than the real thing and magically appears at their house the next day ...until it burns their house down.

Yes, but at that point it is too late, right? I'm not defending the business practice--I just don't think many consumers consider that kind of exceptional possibility when they make purchases.

Wait until it happens enough to make the news.

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#175
post #63

Link for EU https://outline.com/zCuTHm

Is this relevant to the EU? I see lots of complaints about amazon on the HN frontpage but they mostly focus on the US. I assume tighter regulation and import tariffs on the other side of the atlantic would result in amazon's product selection looking different and perhaps getting counterfeits in is more onerous.

I was browsing for bird feed recently on Amazon DE and FR sold by Amazon themselves as I mostly don’t trust third parties. Some reviewers said they received just a transparent plastic bag with different seeds in it.

All those reviews were from 2019. So my guess is that they’ve started to commingle in Europe too.

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#176
post #163

Earlier quoted context omitted.

People do care about fake chargers when they make their phone explode or their house burn down.

Genuine Samsung premium phones can do that too. Just saying...

When Samsung phones had a well publicized issue. Airlines prohibited their phones and called them out by name before every flight. You bet that's going to encourage them to never make that mistake again.

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#177
post #31

Along with counterfeits, another issue that makes shopping unpleasant is that many products are superfically different but underneath are the same thing. You can see this most clearly in a retail store when the products are side by side. Walmart might have 30 kinds of wall clocks with wood vs plastic frame, with or without Roman numerals, but the actual clock mechanism on the back is the same cheap black box. Home De…

This is basically a rant against industry standardization.

More like rant against dressing standardized components a thousand different ways to make it seem there's more options than there are.

What standardization could enable, in a better world, is customizability - the ability to cheaply compose standard parts and some dressing on top to match a particular demand of an individual customer. Instead, we get common customizations prebaked and deployed on the market in a shotgun fashion. It's extremely wasteful, and a reflection of the fact that matter is too cheap these days.

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#178
post #74

Why aren't these counterfeits and/or Amazon getting sued by the original companies? Isn't this just a market competition if other company's able to make cheaper product out of original idea and does not violate the law? I was under impression that any product without an IP (copyright, patent, etc) is subject to "counterfeits" case like this. p.s. I'm not a lawyer

LVMH (Moët Hennessy Louis Vuitton) is one of the clients of the company where I work. LVMH fights hard against counterfeits.

Amazon is so bad at handling counterfeits that LVMH decided to never give even one penny to Amazon, so you cannot find their products on Amazon.

And the funny thing is that we cannot use AWS because of this rule!

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#179

>>In a statement on its website, Amazon also said its employees “work hard every day to help ensure all products offered in our store are safe and authentic.” Bullshit. The front line employees that receive inbound product don't enforce any policy and actually Amazon encourages to deal with disputes only after a product is sold, shipped and a customer complains. That's the Bezos way. Fact. Let's discuss grocery produ…

This also makes me laugh out loud. If Amazon gave two craps about some of this stuff it would be cut WAY back. For a few years at least every Apple branded product on amazon I bought was 100% fake - lazy fakes too. I ended up having to buy from Apple directly to get something legit. You are telling me brands haven't complained about this? I find that totally hard to believe. The crap amazon sells is going to bring th…

Have sellers post $1,000 bond to sell, scaled up based on sales volume.

This is interesting. I've looked over various pages, starting at https://services.amazon.com/fulfillment-by-amazon/pricing.ht... and I can't find anything where FBA stores need to do anything like this (post bond).

Compare this to Chinese stores tmall.com (operated by Alibaba) and jd.com. Both tmall.com and jd.com are focused on trying to ensure that customers can trust the authenticity of their products and similarly can host 3rd party stores. Their corresponding webpages say:

https://about.tmall.com/tmall/fee_schedule

This one-time fee (frozen on Merchant's Alipay account) is used as collateral in the case of any damages incurred by Tmall.com or any customer, unfrozen upon termination of the Tmall.com Service Agreement.

    - Flagship Store, Franchise Store:™100,000RMB; ® 50,000RMB

    - Specialty Store: ™ 150,000RMB; ®: 100,000RMB

    - Specialty Categories:

        Flagship Store of a multi-brand marketplace - 150,000RMB

        Specialty stores sell merchandises produced outside of Mainland China and the trademarks of those merchandises are not registered in China(Fruit, import products, etc) - 150,000RMB

        "Book/Audiovisual" primary category operators: Flagship store and franchise store - 50,000RMB; Specialty store - 100,000RMB

        "Service" and "E-tickets" primary category operators - 10,000RMB

        "Online Gaming and QQ", "Mobile Fees", and "Travel" primary category operators - 10,000RMB

        "Medicine/Medical Service" primary category merchants - 300,000RMB

        "Cars and Car accessories" and below 1st class "New and Used Cars" primary category merchants - 100,000RMB

        For information on first-class categories, please consult: //a.taobao.com/detail/2011/11/10/533509/1.php
Tmall.com reserves the right to deduct from the Deposit an amount equivalent to the damage incurred by Tmall.com or any customer. Should the Security Deposit be less than the required amount, the merchant must cover the difference within 15 days. Should the merchant exceed the deadline, Tmall.com will close the store until the payments are received.

Correspondingly, for jd.com, I couldn't find a similar official company URL, but I found this one.

https://www.tmogroup.asia/how-to-sell-using-jd-com/

Although companies who are registered inside mainland China are eligible to sell on the JD Marketplace platform, it is important to take into account the costs associated with operating a store. Roughly the costs can be divided into the security deposit, service see, and commission.

    First, the security deposit ranges between 10.000 and 100.000 RMB depending on the product category. This deposit is refundable if you decided to leave the JD Marketplace.

    Second, the service fee is a monthly payment between 500 and 1.000 RMB depending on the chosen product category.

    Lastly, JD will charge a commission based on your sales. This commission ranges between 1% and 8% varying with the shop type and product category.

I'm sure they also take various other measures to ensure authenticity and punish misbehaving sellers. Both of them basically are market responses to Chinese consumers being fed up with counterfeit products.

I am surprised that to date, Amazon has not done something similar to weed out all the bad sellers.

Re: Counterfeits on Amazon cost Warren bird feeder business $1.5M

#180
post #159

Earlier quoted context omitted.

It doesn't. Even when commingling, they individually track each good. The only advantage is that comingling is faster and cheaper deliveries, because they can just and you the item nearest to your house.

Most goods aren't individually tracked. If I send three, and you send four of some ASIN to some distribution center, and it is a comingled SKU, to all indications, all seven items are in one bin, and can't be distinguished afterward. Having one bin instead of two saves space (and therefore cost) in the distribution center. If the goods were stored separately, even if they still did buy from any vendor and ship from t…

I don't know, I'm just going off based on their documentation: https://sellercentral.amazon.com/gp/help/external/200141480?...

It says:

> For inventory tracked with the manufacturer barcode, each seller’s sourced inventory of the same ASIN is stored separately in our fulfillment centers. We can also track the original seller of each unit.

So at least their documentation clearly says that each seller's items are stored grouped by seller.

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