There are some good points here, but of course I am going to ignore those to talk instead about the stuff I disagree with! The section about google maps follows a form of criticism that is widespread and particularly annoys me, namely => popular service 'x' doesn't exactly fit my power user need 'y', therefore x is hopelessly borked, poorly designed, and borderline useless. There is always room for improvement, but a…
I've seen this a lot with my mother in particular, who is certainly not a power user but knows enough to get by, struggle to use software that's trying too damn hard to guess what she wants, instead of letting her just tell it what she freaking wants.