Earlier quoted context omitted.
The question is whether or not $9M annually would be better off making more useful transit. As it stands, very little of KC is covered by frequent transit throughout the day, and in fact much of it is covered by services that don't run the entire day. https://ridekc.org/assets/uploads/route-maps/SystemMap.pdf A free bus that runs every hour is still going to screw you over if you mistime your walk to the bus stop and…
But the point is to offer rides for free and use other money (presumably tax money) to maintain (and hopefully invest in more) infrastructure. I don't see how the current quality of the KC infrastructure is relevant: if it's bad, then they clearly the $9m in fare revenue isn't cutting it, and they already need tax revenue to make it better. If they can't or don't get the tax revenue they need, then that's definitely…
Making a service that isn't usable most of the day free still makes it unusable for most of the day.