81–90 of 165 posts
Makes sense. Now I understand why UPS is delivering so late in my area, including having guys hanging out of UHaul trucks. FedEx ground is a dumpster fire, unless they are doing the smartpost thing where USPS delivers. In my area, they are almost as bad as Laser.
Funny thing, though. If it were possible, I'd have Amazon block their own shipping service, for the same reasons. I've asked, and it isn't permitted. In my area, USPS/UPS have been rock solid, but ever since they largely switched to their internal FBA, I've had late packages at least monthly. It's clear they're buckling under the Christmas load, too. I've had over a dozen items delayed thus far.
They can. Next time they mess up, gather your list of prior order numbers they've messed up and put on your super irate customer voice.
It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…
Amazon doesn't even offer overnight shipping anymore. This is a big step backward from the days when you were allowed to get one-day shipping as long as you were willing to pay for it. I am totally baffled.
It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…
Amazon already delivers half of its own packages. Currently they're about 85% of the size of FedEx.
https://www.theverge.com/2019/12/13/21020938/amazon-logistic...
It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…
Amazon is trying to to become better, of course.
But it seems they are focusing on things that customers notice, things that are habit forming, while neglecting other areas where, maybe, most customers(maybe not here at HN), don't notice problems.
So fast, effortless delivery(at a price Amazon can afford) is one. And private brands are also another. And TV. And Alexa.
And i think that's where the main focus of their future investments will go, and not as news portrays - towards making themselves more efficient.
My last 3 shipments bounced around Chicago for 6 days, traveling 19 miles total, and were finally delivered late
It’s to the point where I can’t blame Amazon for actions like these. The consumer has come to expect guaranteed overnight or 2 day shipping. When they don’t get that, they get really upset. Amazon doesn’t want its customers to get upset, and it can’t trust its shipping partners because they don’t have the burden of the consumer sentiment. No one blames FedEx for their late package these days, they blame Amazon. Heck,…
Earlier quoted context omitted.
Amazon isn't helping anything by their "just in time" delivery model. If there is a truck going out that will allow 8-hour delivery, they will deprioritize the package for 40 hours and then mail it out on that truck. In turn, that leaves Fedex and UPS absolutely no margin for error. Package shipping errors happen, especially in the weeks before christmas when volume goes through the roof. But Amazon has wasted all th…
Fedex has their own margin of error. If they can't deliver it within their margin, they shouldn't claim they can.
Funny thing, though. If it were possible, I'd have Amazon block their own shipping service, for the same reasons. I've asked, and it isn't permitted. In my area, USPS/UPS have been rock solid, but ever since they largely switched to their internal FBA, I've had late packages at least monthly. It's clear they're buckling under the Christmas load, too. I've had over a dozen items delayed thus far.
Also Amazon: takes 3 days to deliver.
Earlier quoted context omitted.
The bad thing is their market position and ability to negotiate rates makes it much harder for independent business operators who must charge more for shipping or else lose money. The situation isn’t sustainable. Eventually, unless something drastic happens, we’ll be faced with asking whether they should be permitted to provide their own delivery services or not due to concerns about competition.
Ah I see - they’re too good and should be hobbled so people who aren’t as good can keep up. Consumer looses out.
In one scenario, Amazon utterly destroys the ability of others to sustain their business, and then raises their own prices dramatically: a fairly typical monopoly scenario.
In another there are two tiers: Amazon and everyone else, which is only marginally better.
In both cases competition is reduced and the consumer suffers.