Earlier quoted context omitted.
Thanks for a reasoned response to what I realise was a very negative comment. I do agree with what you've said, and I do feel a little bad for slamming them when they're being transparent. OTOH, I do still feel this is so bad they need to be called out on it, and it really does scare me off using them. Given they're being transparent, it boggles the mind that they're tried to justify this, rather than just owning it,…
I posted it on my engineering org's random channel. The 4,000 instances of the same service thing immediately got a laugh out of everyone. How a tech company operated like this is beyond me...
To put a positive spin on this (perhaps a first for me in this thread!), I plan on doing something of an internal post-mortem with my team, where we'll look at the deficiencies of this design, try to reason about how on earth it came to fruition, and critique our in-place review processes to make sure something like this never happens to us.