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Apple pulls all customer reviews from online Apple Store

appleinsider.com

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Re: Apple pulls all customer reviews from online Apple Store

#61

Post by OrgNet »

rgovostes wrote: post #7

The only thing remotely surprising here is that they lasted this long. It was frankly idiotic of them to have it there in the first place. No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews. The community Q&A also tends to be garbage. I understand that the average consumer is not going to have the same level of technical…

> It was frankly idiotic of them to have it there in the first place.

exactly, you have to be stupid to buy apple products...

Re: Apple pulls all customer reviews from online Apple Store

#62

Post by uwuhn »

kps wrote: post #8
mmanfrin wrote: post #5

I've found the reviews on a brand's own store page to be next to useless. The whole page is meant to sell me on a product, why would I trust "reviews" that are likely curated? Although, if I do find negative reviews on a retailer's site, it does engender some trust.

Many ‘accessory’ products had overwhelmingly negative reviews, because Apple's form-over-function philosophy means that they're genuinely hot garbage. … so they fixed the glitch. ¹ e.g. one I'm familiar with http://web.archive.org/web/20191113224149/https://www.apple....

The Apple Tax, aka spending $60+ on a new adapter for each Macbook you own every 2 years.

Re: Apple pulls all customer reviews from online Apple Store

#63

Post by hnick »

projektfu wrote: post #34

It boggles my mind why Apple doesn't have any engagement at all with the community. Their community Q&A is full of questions like "How do I play notifications through the phone speaker instead of bluetooth speaker" and the answers are just community members with the same problem, also wondering how to do it. Zero engagement from Apple.

Every time I look up a Macbook problem for my wife it's 16 pages of this.

Re: Apple pulls all customer reviews from online Apple Store

#65

Post by nsxwolf »

jjoonathan wrote: post #35
jmole wrote: post #25

Earlier quoted context omitted.

I wouldn't say that it's designed to fail - but it's clearly not designed to last. It does seem like, with Ive's departure, that Apple may start to make their accessories (and cables, hopefully) as long-lasting as their products.

Apple badly needs a post-Ive strain relief philosophy.

I just can't see them making those ugly ribbed strain reliefs that everyone else uses.

Re: Apple pulls all customer reviews from online Apple Store

#68

Post by musicale »

rgovostes wrote: post #7

The only thing remotely surprising here is that they lasted this long. It was frankly idiotic of them to have it there in the first place. No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews. The community Q&A also tends to be garbage. I understand that the average consumer is not going to have the same level of technical…

> No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews

As an Apple user, I would suggest that is a legitimate complaint, as the cable cannot be replaced separately from the power brick. Fortunately when that happened to me (twice) and I brought it into an Apple store, Apple replaced the entire power adapter even though it was out of warranty.

Re: Apple pulls all customer reviews from online Apple Store

#69

Post by musicale »

Ensorceled wrote: post #29
rgovostes wrote: post #7

The only thing remotely surprising here is that they lasted this long. It was frankly idiotic of them to have it there in the first place. No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews. The community Q&A also tends to be garbage. I understand that the average consumer is not going to have the same level of technical…

Worse, many reviews were not about the product, but around Apple design decisions. Yes, I know everybody hates only having USB-C ports, but does this USB-C to xyx thingy work? The worst about the Q&A section is seeing that your bug has been around since the Big Cat years and there is still no fix or answers, just a few thousand "I also have this issue"

There is something there. I think it's good to give customers a voice, and I think it's fine for Apple to ignore them as it often does.

Apple loves to move forward and drop support for legacy technology (USB A and 32-bit apps being two recent examples) but this inconveniences users and they tend to scream loudly.

You're absolutely right about the Q&A, and Apple isn't remotely transparent regarding bug reports. They also tend to prioritize new bugs over longstanding issues. Will it get fixed, ever? Maybe, maybe not. Depends on which way the Apple winds blow. However if it's more than a few years old often the answer is "probably never."

Re: Apple pulls all customer reviews from online Apple Store

#70

Post by musicale »

projektfu wrote: post #34

It boggles my mind why Apple doesn't have any engagement at all with the community. Their community Q&A is full of questions like "How do I play notifications through the phone speaker instead of bluetooth speaker" and the answers are just community members with the same problem, also wondering how to do it. Zero engagement from Apple.

I kind of wish they'd deploy a posse of geniuses to support.apple.com to address some of the more prominent issues with thousands of "I have this issue too" upvotes.
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