Earlier quoted context omitted.
Apple rakes 30 cents off of every dollar spent In the App Store. Their end totals billions of dollars a month. They absolutely could do this “at scale”.
Actually you're right, it is possible, but it's also not remotely worth it. I've been working with online communities for decades, and every person who hasn't done so has wanted to provide reasons, to provide explanations, and I will tell you in exactly every single interaction I've had when someone's account on whatever platform had to be terminated, that all they do is argue. I didn't do that. It wasn't that bad. B…
The Apple app store isn't free. I've paid thousands of dollars to Apple for Apple products. They brand themselves as a premium outlet. It's not just some free web service or ad driven where you can leave and go to some other community with no cost.
They're being paid, a lot of money. Being able to talk to a human being is not a big ask; it's perfectly reasonable and they can afford it. The Apple store has tons of retail employees who are willing to spend half an hour addressing the concerns of any customer (and retail customers can be the worst), they should be able to do the same for the app store as well.