I don't have time to read the entire paper but I would like to share an anecdote. I worked at a company with a well staffed/funded machine learning team. They were in charge of recommendation systems - think along the lines of youtube up next videos. My team wanted better recommendations (really, less editorial intensive) so the ML team spent weeks crafting 12 or more variants of their recommendation system for our c…
I wonder if this could be a case of mismatch between what the recommendations system was designed to do and what the business actually needed it to do. Your team evaluated the models based on live KPIs in an A/B testing environment, but did the recommendations team develop the system specifically with those KPIs in mind? Did they ever have access to adequate information to truly solve the problem your team needed sol…
Yes they did - in fact they had input on defining them and helped in tracking them.
> Did they ever have access to adequate information to truly solve the problem your team needed solved?
They believed so. Their team was also responsible for our company data warehousing so they knew even better than me what data was available. Basically any piece of data that could be available they had access to.
> And was the same result observed for other uses of their recommendation systems?
I did not have first-hand access to the results of their use in other recommendation contexts. As I mentioned in my original post I only had second-hand accounts from other teams that went the same route. They reported similar results to me.