Earlier quoted context omitted.
>business texting You mean Slack?
B2C - not team internal chats. It will have “jumped the shark” once there’s an SMS button on the business listing that Google Maps displays. Instead of the wonky/creepy Google demo which did speech to text and then analysis and then text to speech relayed over to the business, every business will just communicate directly with customers over text. It’s not that this isn’t already done (to some extent). And more so in…
Sure, every restaurant could build their own automated system that texts you back and manages the communication, but that's never going to happen when there's already a managed, standardized service available.