William checking in here - the recipient of the e-mail from Mr Karp. So I'm sitting here just waiting for my blog to be deleted...
Your blog isn't going to be deleted, dude. This isn't martyrdom, this is a customer service complaint.
Should Tumblr care? David Karp tells users who complain to "go away"
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Re: Should Tumblr care? David Karp tells users who complain to "go away"
#92Earlier quoted context omitted.
Oh please, get over yourself. David started a company when he was 20.... obvious proof that he's extremely mature for his age, not immature. Let me know when you're running a successful website that zoomed to the top 50 in a couple of years and which serves 5 million people every single day before your 24th birthday. Picking on him for one email instead of his very impressive life's work, and self-righteously proclai…
It's nice that you're defending your crony. But that's all it comes across as. All the reasons you give for excusing Karp could also be used to excuse the "whiner" who sent the email. Does he not have his business to run? Is he not under pressure?
Couldnt agree more. I find it embarrassing for tumblr that all of the people involved with the company seem more interested in covering their own asses then dealing with the problems. Not a company personally i would ever want to be associated with.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#93Earlier quoted context omitted.
I'm a friend of the owner.
So what you're saying is that this entire article is a hit piece that has nothing that remotely resembles objectivity or that has made any effort to actually tell both sides of the story. Fascinating. Don't you love it when bloggers use their magic publish button to settle petty personal issues? Awesome. Thanks for wasting 15 minutes of my day.
Im sorry but ive read a couple of youre comments and you say the same thing over and over again. Not dealing with the problems he mentions but simply attacking him personally. Which just makes his case look stronger and tumblr look more like a bunch of immature idiots.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#94Re: Should Tumblr care? David Karp tells users who complain to "go away"
#95One very important point that William fails to mention about his email to us - he spent the time to track down every Tumblr employees email and sent it to the entire team. It was way over-the-top, and yes, discouraging to the team. The idea that David Karp, who I've work closely for eight years over two startups, is arrogant and doesn't care about the community, is completely off base. And anyone who knows David will…
"One very important point that William fails to mention about his email to us - he spent the time to track down every Tumblr employees email and sent it to the entire team. It was way over-the-top, and yes, discouraging to the team." Assuming that is true, your comment deserves more attention. It changes the situation significantly.
Surely. After having read this response I pivoted (had to) my reaction. The original post clearly intends to have the reader believe "go away" is a poor off-the-cuff defense to "your site is down". Which especially given the down time is a bad defense. That said, at this point I'm much more likely to believe "go away" is a valid defense to harassment.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#96CEO's should all have 2 hour holds on their email that leaves the office. Whe actively fighting fires, it's easy to say something stupid.
Completely agree. This type of stuff happens ALL OF THE TIME in business. Sure sometimes you want to react like this but you realize its not in the best interest of your customer or the company. Even if the customer is wrong or right all of it gets lost in noise. He should have taken a time out chilled out and then responded. Instead it was reactionary and ridiculous. Regardless of whether he was right or wrong in this situation.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#97Earlier quoted context omitted.
There was nothing self-righteous or whiny about the blog post or the original email. Both contained substantive and completely reasonable criticisms to which you have responded with name-calling and CAPS LOCK.
I agree that the article was neither self-righteous nor whiny. However, the quoted email definitely was. (So I guess spolsky referred mostly to that one, not just the article around it.)
I thought the original email was a lot less deserving of a flippant response than the hatchet job blog post.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#98No exporting feature? Every single page can be slurped as JSON by appending /api/read/json to the end of the URL. And as the response says, there are plenty of other sites that will import Tumblr blogs without a hitch. Please go away so Tumblr can spend more time/resources fixing problems for the rest of us.
Does it work on a Tumblr with more than a few dozen pages? No, even writing my own, have encountered errors on selected pages where the service simply "errored out" once it reached a certain page. What other sites? I have tried Posterous and it failed to import. Sorry, there needs to be a one-click solution where you request an export (and even if you have to be emailed when it is completed) and a file is generated w…
Well. Guess what? I heard the Tumblr staff is very helpful. Drop them a mail and make sure to include a reference to this thread. Also, specify you want a dump of your data.
I'm sure you'll receive a database dump shortly.
I totally second the founder's missive and this is mine.
Seriously, you probably know how Twitter helps saving lives and is so much better than traditional news and whatnot. Well, during the riots in Thailand last year it was down a good 20% for reading and a good 50% for posting. Do you think anybody cares in Twitter? Ever tried to mail them?
As the old saying goes, you get what you pay for.
Which reminds me of a customer who's asked us to scrap real-time stock data from a free source using demo accounts and then complained because there were downtimes. My answer? Call Reuters and get a quotation.
EDIT: I'd like to state that I always encouraged that customer to get an appropriate account with an appropriate license. This was a 'do it or drop the project' matter (and I wish we had firmer positions in such cases).
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#99One very important point that William fails to mention about his email to us - he spent the time to track down every Tumblr employees email and sent it to the entire team. It was way over-the-top, and yes, discouraging to the team. The idea that David Karp, who I've work closely for eight years over two startups, is arrogant and doesn't care about the community, is completely off base. And anyone who knows David will…
I've been a Community Manager/Director for years, and have seen these scenarios a lot.
Honestly, there is no reason for David Karp to be frontline on these types of communications. If David has something to say about issues, or feedback the company is getting, y'all have a place to do it...Tumblr. Not a personal email.
That is why you have a Community staff. And that staff should feel the pain of the user...even if they're persistent or "annoying" to you. Remember, this guy would not be contacting you if he didn't care.
Getting people to care about your service should not be treated as an annoyance, it is a milestone, and a success.
With one remark, that was wiped away. I'm sure David has way more important things to focus on, like keeping Tumblr up and running.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#100I have been building a site similar to tumblr and posterous. It's called http://www.wijoda.com - anyone unhappy with tumblr might want to give it a try. I'd love some feedback!