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Should Tumblr care? David Karp tells users who complain to "go away"
31–40 of 166 posts
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#32William checking in here - the recipient of the e-mail from Mr Karp. So I'm sitting here just waiting for my blog to be deleted...
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#33I know that Steve Jobs has sent some very short responses before, however this from Karp shows immaturity more than anything. There are times when most of us will receive an email from a client and want to immediately tell them where to go, but the old saying to "sleep on it" really is good advice. I have sometimes waited a day before properly responding to some people and it was the best thing to do in every case. I…
Oh please, get over yourself. David started a company when he was 20.... obvious proof that he's extremely mature for his age, not immature. Let me know when you're running a successful website that zoomed to the top 50 in a couple of years and which serves 5 million people every single day before your 24th birthday. Picking on him for one email instead of his very impressive life's work, and self-righteously proclaiming that you will be boycotting Tumblr because he sent one curt email, is, I'm sorry to say, kinda pathetic.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#34Give David a break. First of all, he's a very nice guy. Secondly, he's not running a corner greengrocer, he's running a site that's growing supernaturally fast and which has completely, utterly displaced myspace as the place where high school kids share. Tumblr has five MILLION visitors every single day, almost none of whom pay a dime. You can't run a service like that the same way you run an enterprise software comp…
MySpace didn't have these issues though - nor did Twitter (to this extent). It's also a relatively straight forward blogging platform though - it's not particularly hard to figure out how to allocate resources despite exponential growth. The fact is - responding to issues in such a manner might not affect the outlook of Tumblr immediately - but the fact that he does respond to emails like this might be a representation of his overall attitude towards running the site - one which might contribute to the ultimate downfall of the service.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#35Give David a break. First of all, he's a very nice guy. Secondly, he's not running a corner greengrocer, he's running a site that's growing supernaturally fast and which has completely, utterly displaced myspace as the place where high school kids share. Tumblr has five MILLION visitors every single day, almost none of whom pay a dime. You can't run a service like that the same way you run an enterprise software comp…
I heard from an article that I read recently that he wasn't, in fact, a nice guy.
Maybe you had different experiences with him, but now most people who have read about him just think he's some 24-year-old punk trying to be Steve Jobs. That's just how this stuff works.
Startup, LLC and HugeCorp, Inc. alike can't afford bad PR like this. It was an incredibly stupid move on David's part and he should patch this up as quickly as possible.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#36I know that Steve Jobs has sent some very short responses before, however this from Karp shows immaturity more than anything. There are times when most of us will receive an email from a client and want to immediately tell them where to go, but the old saying to "sleep on it" really is good advice. I have sometimes waited a day before properly responding to some people and it was the best thing to do in every case. I…
I couldn't agree more - but Karp is just turning out to be really arrogant. It's a great shame as Tumblr has potential to be an amazing service if only those behind it admitted it's flaws and tried to work on them instead of denying they exist.
Bubbie, you don't know what you're talking about. Do you really think that Tumblr isn't aware of it's flaws? Are you seriously claiming that David is denying that they had a few outages? Very, very few mass services grew as quickly as Tumblr without a lot of outages. Ebay had them, Yahoo had them, Twitter had them. The idea that David is sitting in a room like Mubarak, denying the flaws and refusing to work on them, is so utterly preposterous that I don't even know where to begin, but I'll say this: I know David, and it's not true, and he's working on the flaws, and he's working on them night and day, and he's utterly the least arrogant person I've ever met, and genuinely nice, too.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#37Give David a break. First of all, he's a very nice guy. Secondly, he's not running a corner greengrocer, he's running a site that's growing supernaturally fast and which has completely, utterly displaced myspace as the place where high school kids share. Tumblr has five MILLION visitors every single day, almost none of whom pay a dime. You can't run a service like that the same way you run an enterprise software comp…
I heard from an article that I read recently that he wasn't, in fact, a nice guy. Maybe you had different experiences with him, but now most people who have read about him just think he's some 24-year-old punk trying to be Steve Jobs. That's just how this stuff works. Startup, LLC and HugeCorp, Inc. alike can't afford bad PR like this. It was an incredibly stupid move on David's part and he should patch this up as qu…
I'm pretty sure that Tumblr can certainly afford bad PR like this. Show me an example of a company that was, actually, hurt by something like this. One example, please. Every high school kid in New York uses Tumblr every minute of every day. None of them even know who David is, and those that do, revere him.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#38Earlier quoted context omitted.
I heard from an article that I read recently that he wasn't, in fact, a nice guy. Maybe you had different experiences with him, but now most people who have read about him just think he's some 24-year-old punk trying to be Steve Jobs. That's just how this stuff works. Startup, LLC and HugeCorp, Inc. alike can't afford bad PR like this. It was an incredibly stupid move on David's part and he should patch this up as qu…
I'm pretty sure that Tumblr can certainly afford bad PR like this. Show me an example of a company that was, actually, hurt by something like this. One example, please. Every high school kid in New York uses Tumblr every minute of every day. None of them even know who David is, and those that do, revere him.
And Steve Jobs could kick a puppy as his next "one more thing." It doesn't mean shareholders would be happy about it.
"We can afford it" is a terrible response to bad PR. He needs to act quickly and make this right. Apologize. Give the guy a free account or something. Everything is (mostly) better.
I'm convinced that half of a PR person's work is convincing others to get over themselves.
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#39[deleted]
Re: Should Tumblr care? David Karp tells users who complain to "go away"
#40Without the original e-mail sent to Tumblr, it's hard to judge the appropriateness of Karp's response. Under most circumstances, it's rude to tell your customers to go away. But if a rare customer behaves abusively—particularly towards your employees or other customers—it may be the correct decision to politely decline their business. Of course, if lots of your customers are behaving abusively, you've got bigger prob…
“…we have no interest in customers that will go out of their way to discourage our entire team”
Something about that response tells me this wasn't the first email sent by this user.