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Airbnb Plans to Verify Every Listing

nytimes.com

31–40 of 188 posts

Re: Airbnb Plans to Verify Every Listing

#31

From the comment in the article it sounds like they are trying to offload the cost/ effort of verifying listings to their customers as well: " But he said the process would involve asking users whether the information in certain listings turned out to be accurate " So when he says AirBNB is going to verify every listing, he doesn't actually mean they are paying people to do it...

How is this an improvement over Airbnb's existing review and complaint mechanisms?

Re: Airbnb Plans to Verify Every Listing

#34

From the comment in the article it sounds like they are trying to offload the cost/ effort of verifying listings to their customers as well: " But he said the process would involve asking users whether the information in certain listings turned out to be accurate " So when he says AirBNB is going to verify every listing, he doesn't actually mean they are paying people to do it...

How is this an improvement over Airbnb's existing review and complaint mechanisms?

If they detached this or made it separate from reviews it would perhaps reduce the fear of retributive reviews from bad hosts.

The big problem here is the vast difference between "We are going to verify..." and what they are actually planning. It's just dishonest.

Re: Airbnb Plans to Verify Every Listing

#35

I don't see anything about addressing retaliatory negative reviews, which seems like a not insignificant part of the problem as described in the Vice article ( https://www.vice.com/en_us/article/43k7z3/nationwide-fake-ho... )

That part seemed odd to me, neither hosts or guests can see the others' reviews until after both have submitted (or the review period expires).

Re: Airbnb Plans to Verify Every Listing

#36
post #23

While we're here, Congrats to Jersey City for regulating short term rentals like AirBnB. I'd hate to have to live next to a AirBnB unit.

I live in Jersey City, and the high-rise apartment buildings on the waterfront are pretty much half landlord-operated AirBnB now, since Jersey City essentially absorbed all the demand from NYC which already banned short term rental. It's getting out of hand. I certainly welcome the ban.

I lived next to short term rental for a long time (and might still do, not sure). It's a mixed bag. Since it's short term rental it's empty half the time, which is good because I don't hear the noise from them. However during check-in and check-out time it takes a long time to get an elevator.

The only thing I am afraid of is whether the landlord would increase the rent to cover the lost revenue from short term rental.

Re: Airbnb Plans to Verify Every Listing

#37
What verification tech/processes does Airbnb have at all? I haven't hosted in a few years but I don't recall ever uploading any document (i.e. a utility bill, a mortgage doc, a rental agreement, etc.) with my address on it to prove that I even live in the place that I was attempting to rent out.

Seems like they've let this all slide for way too long and it's all catching up to them at the worst possible moment.

Re: Airbnb Plans to Verify Every Listing

#38

From the comment in the article it sounds like they are trying to offload the cost/ effort of verifying listings to their customers as well: " But he said the process would involve asking users whether the information in certain listings turned out to be accurate " So when he says AirBNB is going to verify every listing, he doesn't actually mean they are paying people to do it...

And the worry people have complained about, where negative feedback by a renter gets traced back to the renter, resulting in a retaliatory negative rating, remains a legitimate worry.

Re: Airbnb Plans to Verify Every Listing

#39
post #28
post #22

Earlier quoted context omitted.

Just adding a bonus point system and giving bonus points for creating well documented problem tickets would do the same trick, imho.

Anything crowdsourced can and will be gamed. That is the essence of this type of problem.

And auditors (or other internal processes) are never gamed?

Re: Airbnb Plans to Verify Every Listing

#40

From the comment in the article it sounds like they are trying to offload the cost/ effort of verifying listings to their customers as well: " But he said the process would involve asking users whether the information in certain listings turned out to be accurate " So when he says AirBNB is going to verify every listing, he doesn't actually mean they are paying people to do it...

How is this an improvement over Airbnb's existing review and complaint mechanisms?

The theoretical or the actual ones? In theory, nothing. In practice, they’ve gotten a lot of bad press lately for ”sucks to be you”-oriented approach to reviews and complaints.

Remains to be seen if this improves things in practice

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