Earlier quoted context omitted.
Being able to automate forms can absolutely revolutionize some businesses. Many business owners have no idea the extent to which automation is feasible here. I have seen fully manual paper process (printers/scanners/pen & ink/shredders/etc.) go into 100% digital realm and the impact it had on the business. It really is incredible the difference it makes. The most interesting factor was the fact that now that the inpu…
As a counterexample it's easy to get this wrong as well. In my EMT career we switched from doing run reports on paper to doing it on the computer. It was a nightmare. No attention to good UI principles had been paid. In the section on "What drugs did you administer?" we had to choose from a scrolling menu of perhaps 100 items for each drug we used (including oxygen which we used on everybody). Simply typing in their…
I'm not saying the solution they used was a good one mind, but I bet that was part of the motivation to implement it that way