Bill was doing a fantastic job here, but it is a bit too sad to see how most of the executives in the mail show much less concern for the company's and customer's goals, and more concerns on who should own the problem. I think this is a bit too common in any corporate environment.
He’s complaining like he’s a user not trying to fix the dysfunctional communication directly.
The CEO should own making sure ownership is clear and minimizing opportunities for such problematic outcomes in the first place.
To me this reads like Bill wasn’t paying attention to his company until 2003. Sounds like they were poorly supervised and made a sprawling mess before he seemed interested in wondering what they were all up to.