Earlier quoted context omitted.
Believe it or not, its possible to carefully look into things and check them, but I understand its much easier to be smug and assume that its my fault.
Judging by your username I don't expect you to share the domain name here, but if you need a second opinion, send me a PM and I'll analyse the domain for you. There is usually some misconfiguration somewhere that goes overlooked. Happens to the best of us :-)
Gmail marking email from me as spam
341–350 of 407 posts
Re: Gmail marking email from me as spam
#342The email landscape is substantially more complex now than it was three decades ago. The poster seems to be frustrated that he is mostly getting technical explanations to his rather emotionally fueled question. He is literally phishing for an argument on the morals of a big company deciding he is a potential spammer without absolute proof. He made it clear that his opinion is that there should be a system in place at…
I don't think OP stop replying, he seems pretty active on another thread of the same mailing list concerning another big player (MSFT) filtering out some messages for some reasons. https://www.mail-archive.com/mailop@mailop.org/msg09066.html As a hobbit* , I'm actually pretty happy this whole conversation is starting to gain more traction. My domain is always green on every test I could run (mailtester.com & all) yet…
This exactly. I've been a Gmail user since the day when they've required an invitation in order to signup, and I'm not quite a Google hater, either, but it's extremely disappointing to see the number of people who simply defend Google against the wrongdoing irrespective of whether or not the complainant has a valid complaint, like in this very case.
What happened to the whole notion of believing the victims? Why no matter how hard you try to explain your setup, and the things you've tried, and that all the automated tests pass, that you still get blamed to be the culprit for the issues you experience when dealing with someone who has a monopoly on the service at stake, instead of considering the possibility that maybe it's Google Mail having the monopoly on email that's an issue here.
Re: Gmail marking email from me as spam
#343The email landscape is substantially more complex now than it was three decades ago. The poster seems to be frustrated that he is mostly getting technical explanations to his rather emotionally fueled question. He is literally phishing for an argument on the morals of a big company deciding he is a potential spammer without absolute proof. He made it clear that his opinion is that there should be a system in place at…
It doesn't really matter if he or the gmail user initiates the conversation, in my experience. Probably the only reliable way to communicate with gmail users is to send them 5xx response right away when they first contact you, and inform them there about the situation, and that they should check spam and why, tell them to resend, and let the other messages from the same gmail address through (maybe repeat this from t…
Sadly, I'd imagine some users don't really have a choice, e.g., an employee whose company is using Gmail from G Suite for its email, so, it'd be an uphill battle for sure.
Re: Gmail marking email from me as spam
#344Earlier quoted context omitted.
My low volume server can send mail very nicely. You can't however do your job half-assed, lack of strong SPF/TLS/DKIM isn't okay from both Google's and anti-spam perspective.
Doing all of that from a popular low-cost hosting provider like Hetzner is still insufficient to be able to send emails to new contacts. You still end up in spam.
Re: Gmail marking email from me as spam
#345Earlier quoted context omitted.
Filtering SPAM mail with an acceptable false positive and false negative rate is part of the service. Unfortunately for you, the e-mail providers' customers (the users receiving the mail) get to decide what is an unacceptably high false positive/negative rate --- and not you. If e-mail recipients get too much SPAM or if they get mail that they want landing in their Spam folder too often, then they will switch. This p…
My experience is that the email provider's customers have very little say in the matter. I deal with complaints from Customers who use Office 365 and Gmail about false positives regularly. They aren't MIT-profile Customers, so their complaints are ignored. The complaint usually turns into "Why can't this sender just use Google or Microsoft for their email like 'everybody' else?"
They can be pile driving right next to the machine room, and causing disk drive errors, and Physical Plant won't care if the I/T folks complain. But if some Sloan School professors complained that it was disturbing their cogitations, it immediately stopped and Phys. Plant called a "stakeholder meeting" and it was really obvious who had the power.
All customers are equal, but some customers are more equal than others.
Re: Gmail marking email from me as spam
#346Earlier quoted context omitted.
I'm not defending gmail, but I will say that some users simply suck (unintentionally). I bet some of your peers are just hitting the spam button instead of simply deleting the email, generating a bad reputation for the sender. I've seen this with my SaaS. We ONLY send transactional emails like purchase receipts and login links (using postmark). We're very intentional about not sending anything remotely resembling mar…
May be you should not send purchase receipt by default? I don't know why everyone does that as I don't care about it at all. If it's not required by law, add button to your UI which will mail receipt (or better just let user download it) and that's about it. While I'm not marking those receipts as spam, I'm sure that some users would do that as it's unwanted mail for them.
I've considered adding an opt-out checkbox during checkout but I honestly doubt it would ever be unchecked and if it was opt-in we'd have users contacting support asking for it because they didn't realize they had to check the box. Either way it's one more toggle on the UI which I'm not a fan of unless absolutely necessary.
I'm curious if you've run a business and experimented with not sending receipts, and if so how it played out?
Re: Gmail marking email from me as spam
#347Earlier quoted context omitted.
I'm not defending gmail, but I will say that some users simply suck (unintentionally). I bet some of your peers are just hitting the spam button instead of simply deleting the email, generating a bad reputation for the sender. I've seen this with my SaaS. We ONLY send transactional emails like purchase receipts and login links (using postmark). We're very intentional about not sending anything remotely resembling mar…
> I'm not defending gmail, but I will say that some users simply suck (unintentionally). I bet some of your peers are just hitting the spam button instead of simply deleting the email, generating a bad reputation for the sender. And yet other companies with spam reporting features are able to maintain a lower false positive rate with their spam filters.
Re: Gmail marking email from me as spam
#348Earlier quoted context omitted.
I don't think OP stop replying, he seems pretty active on another thread of the same mailing list concerning another big player (MSFT) filtering out some messages for some reasons. https://www.mail-archive.com/mailop@mailop.org/msg09066.html As a hobbit* , I'm actually pretty happy this whole conversation is starting to gain more traction. My domain is always green on every test I could run (mailtester.com & all) yet…
Even after reading that, I'm not sure what an email hobbit is. Someone who just wants to live in a cozy hole in the ground with a few nice email amenities?
Princeses were the customres which sometimes required a lot of customer support, but paid really well because they purchased a lot of services/VM's. Hobbits were customers who basically minded their own business, and didn't guy a lot of stuff, but didn't cause any problems.
Lizardmen were customers which had possibly clueless marketing departments that would occasionally send e-mail marketing campaigns which crossed the line, but which also sent plenty of legitimate e-mails, and which were mostly trainable after the ISP/cloud provider smacked them on the nose with a rolled-up newspaper --- and Kobolds were spamvertising companies that did nothing but send spam, and were constantly switching ip addresses / VM's, and knew d*mn well that they were doing something evil, and were not trainable.
The problem is that if the ISP / cloud provider has the vast majority of their customers being Kobolds and Lizardmen, it becomes economically hard to just cut off the bad actors, because the vast majority of their customer base are bad actors. If the provider originally had a good mix of all of these customer mixes, but wasn't proactively cutting off the Kobolds and educating the Lizardmen, then their network block would start getting a bad reputation, and all of the major e-mail providers (not just GMail) would start blacklisting the netblock, or at the very least, treating any e-mail sent from that network block as a strong SPAM signal, and this would cause the other customer types to find other providers.
So if you happen to be a customer of such a network/cloud provider, you could try complaining to the provider, but they are really in between a rock and a hard place, because if you're the 1 good hobbit and all of the otheer customers for that provider are Kobolds and Lizardmen, what is the provider supposed to do? You're probably better off switching to a better provider. Unfortunately, the better provider may also cost more, but you get what you pay for.
Re: Gmail marking email from me as spam
#349I run an email security/monitoring business [0], and we hear this issue with Gmail a lot, in fact: we have been bitten by it as well during the early days. The problem at hand is that it is really hard to debug situations like this. Google won't tell you why a particular email is blocked, because that information will be immediately exploited by spammers. We build our software suite because we found that mistakes in…
This is a pretty big fallacy, because exactly this approach affects normal users much more than it affects spammers. The solutions themselves would be much different if you have to pass 10 emails per day with 100% certainty, versus a million where a 5% pass rate is good enough.
A better explanation here is that these denials appear to be somewhat random in nature, driven by multiple layers of AI and proprietary systems that may be difficult to explain to the uninitiated, without revealing the whole code of the algorithm into OSS, and it's not quite possible to explain exactly why the AI does the things that it does.
The only solution would be to actually make it possible to troubleshoot this to an actual resolution. Why it's an issue for a domain owner with a dedicated IP address to send a couple of emails per day from their domain name without ending up in Spam is a bigger question here.
> I did a quick scan of rafa.eu.org and found the following:
All the issues you list are non-issues, and merely the perpetuation of the security theatre.
SPF is very useful for a domain like gmail.com, where there are hundreds of individual IP addresses that may be doing the sending, with little ways of finding out if they're legit without SPF. But the domain of the OP has a single server with a single dedicated IPv4 address. It is trivial to verify whether or not the domain owner has authorised a given email sent from such server, and whether it's authentic, even if it doesn't have DMARC, SPF or even MX records, not to mention DKIM, provided that it gets sent from the A or AAAA address of the domain. Yet it's these very emails that get denied, and even putting these useless and unnecessary for the situation DKIM, SPF and DMARC entries doesn't help, either.
Further, your requirement of configuring SPF and DMARC to reject actual forged mail stems from a belief that someone else is abusing the domain reputation to send forged mail and spam, but, (1), that's never been asserted or implied by the sender, and, (2), why isn't Google smart enough to reject those messages then, instead of rejecting these ones that clearly do come from the owner of the domain, due to the match between reverse DNS, forward DNS, MX, EHLO, MAIL FROM et al. Because that's really what's going on here. We're not even talking about mailing lists or forwarding at this stage; the most basic mail setup results in his messages being rejected.
Here and in your another comment in this thread, you're portraying all this advice as expert advice without even having anecdotal evidence to back it up that it actually works; this is sadly a common practice around the internet, to make suggestions for the sake of making suggestions, wasting people's time on implementing solutions that won't make any difference, where the proposed solution has little correlation to the issue at stake. And this is exactly why you get downvoted on the more technical forums like Hacker News for offering this sort of technical consulting for free — because folks here know better, and because these sort of blanket suggestions don't actually do anything for the situation the user experiences, don't solve the problem, and are technically incorrect and superficial to start with.
Re: Gmail marking email from me as spam
#350Earlier quoted context omitted.
Judging by your username I don't expect you to share the domain name here, but if you need a second opinion, send me a PM and I'll analyse the domain for you. There is usually some misconfiguration somewhere that goes overlooked. Happens to the best of us :-)
I've thought about setting up a mail server on a DigitalOcean or Vultr VPS without any experience with mail servers (for person use). Whenever I read opinions about operating a private mail server, there's usually a few people that express great satisfaction in doing so, and say that it's not too difficult. However, there are also many more people that say it's not worth the effort since there's maintenance to consid…