Sharing knowledge is tough; I don't think there's a silver bullet and everyone wishes they could do it better. Some strategies we use: - Mailing Lists - a collection of mailing lists people can subscribe to if they're interested in a topic. Bonus points if you dedupe messages, as it's kind of annoying to get the same message more than once. We BCC to avoid Reply-to-All discussions/arguments. - Discussion board - disc…
Only use mailing lists for notification with links to the actual knowledge in a real document.