Earlier quoted context omitted.
> They need to compete for our business. No, they don't. When you're out of breath with pain running down your left arm and are about to collapse, you're going to try to get to the nearest hospital, not first shop around to see which one has the most competitive rates like you're buying a new car or something.
Emergency is one thing. For others you could have time to shop.
Sure, you technically have time to shop, but it seems to me that this is just an excuse and makes sick people suffer more.