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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

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Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#231

Earlier quoted context omitted.

These people know something is wrong with their car and probably couldn’t afford to get it fixed. No one chooses to not get their car fixed if they have money in the bank to take it to the car dealership.

> These people know something is wrong with their car and probably couldn’t afford to get it fixed. But, without cursory knowledge of car issues, that decision is unwise, negligent at worst. A car breaking down in the center of traffic has negative externalities. A car fire (152k/year) has negative externalities. A tire or brake failure resulting in an accident has negative externalities. Even the seemingly innocuous…

I’m not saying it is a wise decision. No one would say not paying your rent and being evicted is wise either. Poverty forces you to make bad choices sometimes.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#232

Earlier quoted context omitted.

> GUIs of old had a specific design language. Like: File, Edit, Window, Help in the menubar -- always consistent, always in the same order, and always containing the same thing. Min/max/close buttons in the upper-right. Mistake #1: Windows != GUI Apple has/had another design language. But Apple got it more right. Ironically Steve Jobs fulfilled Bill Gates mission (~a computer in household) with the iPhone. Mistake #2…

A Linux/Windows computer in a household is a device that allows both consuming and creating. Many, if not most of us got into creating using a computer just by having access to one and being curious. An iPhone or an iPad is just a device for consumption. It completely hides, if not locks you out of, the underlying workings of the device, meaning that you learn nothing and you create nothing.

> An iPhone or an iPad is just a device for consumption.

Absurd. There are a huge number of tasks for which, if I'm only allowed one device to accomplish it, I'd definitely take an iPad over a laptop. Practically anything involving photography or recording video or audio, for instance. Many sorts of art. Music, depending on the task. If allowed an external keyboard it's better than a laptop for writing in some environments—the decoupled device & keyboard allow for more flexibility in arranging print outs, books, and any other stuff you need.

For some of it an iPhone, even, is better than a laptop or desktop. And it fits in my pocket. A laptop doesn't.

Slab-of-glass type computers are worse at some things than traditional desktops and laptops but wildly better than "normal" computer at a ton of others, especially given space or budget constraints. The statement that tablets and phones are consumption devices to a greater degree than other computers is very wrong and I can't believe it keeps popping up so often, after all this time.

[EDIT] I also object to dividing consumption and creation so neatly. Consumption is part of all sorts of creation tasks. Maybe most. When you look something up on SO has a switch flipped and now you're "consuming" rather than "creating"? If I'm reading a recipe on my tablet is that consumption? What if I'm cooking at the same time? Scanning back through a video on some home improvement project to check my work while I'm working? For that matter, add "basically anything that involves doing things in the real world" to the list of creative activities for which I'd take a phone or tablet to assist me, both as a relevant-media display device and as a tool itself, over a laptop. I use my iPhone a ton just about any time I do actual doing-real-world-stuff work.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#233
post #20

Earlier quoted context omitted.

Half of all people are below average...

no.. half of people are below the median.. I know it's a bit pedantic but in a thread making fun of stupid people lol

Intelligence is approximately a normal distribution so the mean and median are almost exactly the same.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#234

Earlier quoted context omitted.

I absolutely love the VSC way of doing things, it means you can backup all your settings in a single JSON file. The UI they've built on top of it seems to work well enough too and is quickly searchable.

Strongly disagree. I don't want to have to think about structured data or syntactic validity, or trust a magical autocomplete to show me what options are available (and if it doesn't, does that mean it's a freetext preference? Or the autocomplete is broken? Or I invalidated the syntax somewhere else in the file and it no longer knows what I'm trying to do?) when I'm trying to configure software . Configuration is not…

You should check out VS Code. They take the JSON config files and create a GUI from them. It's far from ideal, but I wouldn't be surprised if they're working it out before adding it to VS.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#235
post #227

I see a bunch of "this is why software UI sucks" things in the comments here but did anyone read the example tasks? > An example of level-2 task is “You want to find a sustainability-related document that was sent to you by John Smith in October last year.” This varies from easy to really, really hard depending on the specifics. I know that to do this in my specific condition I've had to do work to make it easier, an…

> I work with computers for a living and off the top of my head I'd say, "This is incredibly annoying to do using normal tools at my disposal." I think you're overthinking this. They aren't looking for a NN based solution with sentiment analysis. from:John Smith sustainability -> results: 300 from:John Smith -> results: 800 37.5%

Not only are those numbers not always right (they can contain replies), but also that's not the question. If the questions are about keyword presence, it's easier but it depends a lot on stuff like, "do we count attachment content?"

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#236
You would think it would follow a Pareto distribution, so how is this 'Worse than you think"?

Now I do get the article itself is more about the level of computer literacy rather than the distribution, and that things like the mean skill might be way below where you think it is.

Part of my pet peeves about 'modern' systems is the indiscoverability. There was a glorious time in between the magic incantations command line and obscure multi key keyboard presses, and the wiz bang of of secret hand and finger gestures, where there was a universal compact meta system of menus and dialog boxes that while it could be extensive, allowed for browsing through all the command option in a discoverable way (and yes, I am over-glorifying).

We somewhere seem to have lost this. It is not about the command prompt vs menus vs gestures. It is about having a clear and universal road to discovery when you do not know what and how some command can be given.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#237

Earlier quoted context omitted.

> (I don't even know whether you still have to manually check the level of oil? Don't they have sensors for that these days?) Most cars do have sensors for this, but they often fail, and even if they're working fine, tell you at a warning level, not at a full level. If you want to be a prepared driver you'd check your fluids regularly, but especially before long trips; The bonus is that the sensors can't tell you tha…

There are so many mechanics that will do free or low cost inspections for things like that, why wouldn’t I do that before going on a long trip? Speaking of which, that’s yet another thing we pay for other people to do. If it’s a trip longer than about five hours we are flying or if we are being cheap and it’s not too far (around 6 to 7 hours) and if possible, taking the MegaBus.

It would be great if everybody did this!

Or even rental car companies.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#238
”only 5% of the population has high computer-related abilities”

Of course. If 50% could do them, they wouldn’t be called “high computer-related skills”. Only 5% of the population has high athletics/cooking/etc. skills, too.

”and only a third of people can complete medium-complexity tasks.”

Seems like the definition of “medium-complexity” needs a small adjustment.

The message of this is “the medium is lower than you think it is”.

The good news is that what is considered medium goes up all the time. Transferring files between computers used to require meddling with ‘standard’ RS-232 cables and Kermit. Nowadays, 3-year olds regularly do it. Retouching photos used to be something for the 1% (and that likely is rounding up significantly). Now, 5-year olds can do it in seconds (taste still may need development at that age). Printing a map with the driving route from A to B? Child’s play (but they would wonder why you would take the trouble)

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#239
There’s lots of discussion here about UI design and intuitive interfaces in here, but not much about training.

Computers are, by far, the most complicated machines that people are expected to be able to operate without any training whatsoever. Is that actually reasonable?

It really sticks out for me in the workplace. So many jobs require computer use. So many of the people in those jobs have no idea how to use them. They muddle through on a combination of habit and tribal knowledge, and call for help the moment anything different happens.

Consider jobs that require operating a car. It’s expected that someone hired for this job already knows how to drive. If they dont, they either won’t be hired or they’ll be required to complete training to learn how to operate this equipment.

Yet if you replace “drive a car” with “operate a computer,” usually they don’t care. Just try your best, and call IT for help.

Making intuitive interfaces that anyone can pick up and use is great, don’t get me wrong. But I feel like we try to take it to impossible places.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#240

Earlier quoted context omitted.

> These people know something is wrong with their car and probably couldn’t afford to get it fixed. But, without cursory knowledge of car issues, that decision is unwise, negligent at worst. A car breaking down in the center of traffic has negative externalities. A car fire (152k/year) has negative externalities. A tire or brake failure resulting in an accident has negative externalities. Even the seemingly innocuous…

I’m not saying it is a wise decision. No one would say not paying your rent and being evicted is wise either. Poverty forces you to make bad choices sometimes.

So this is where the analogy works; It's wise that the average person be able to perform moderate computer skills; similar to it's wise for anybody with a car to be able to accurately assess risk by knowing enough about cars.
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