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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

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Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#121

And this is why software sucks. We should focus on educating users, not stooping to their level GUIs of old had a specific design language. Like: File, Edit, Window, Help in the menubar -- always consistent, always in the same order, and always containing the same thing. Min/max/close buttons in the upper-right. And so on. If one knows the GUI language they can use almost any application for many solutions at a basic…

The solution isn't to put things in preference windows either because even smart users will find that cumbersome. There's an interesting pair of videos (if you have some time) that goes over the UI of two competing music scoring software and why one is bad and the other good.

https://www.youtube.com/watch?v=dKx1wnXClcI

https://www.youtube.com/watch?v=4hZxo96x48A

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#122

And this is why software sucks. We should focus on educating users, not stooping to their level GUIs of old had a specific design language. Like: File, Edit, Window, Help in the menubar -- always consistent, always in the same order, and always containing the same thing. Min/max/close buttons in the upper-right. And so on. If one knows the GUI language they can use almost any application for many solutions at a basic…

Also, in really well-designed UI of the past, every menu option had a hint in the status bar, every GUI element had a tool tip, that explained what will happen when you click on it.

I find modern applications (especially mobile ones) much harder to discover and use. If you're a teen, you have plenty of time to experiment, but as an adult, I just want to get the work done.

Yeah, you could say that I don't want to learn.. but I just want to learn bare minimum to get the job done. The application itself doesn't have to be minimalistic.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#123
post #95

Earlier quoted context omitted.

Is it fair to say that because there will always be more specialized skills to be learned, that none should be learned? Everyone may not need to know how to repair their car, but to perform basic, routine maintenance on it and to learn driving technique as intended is something that, when neglected, can cause major inefficiencies.

Specialization says just the opposite. That everyone should specialize in a combination of what they are good at and there is a demand because it is much more efficient and trade those goods and services that they specialize in for goods and services that they don’t. In the modern era instead of trading directly, we use money as an intermediary. Economics 101 says just the opposite, that you create inefficiencies whe…

If you know nothing whatsoever about cars or maintenance thereof you will get taken by the salesman then you will run your cars into the ground burning money and then get ripped off every time you need someone to maintain or fix your car because you don't know enough to know when someone is bullshitting you.

People are expected to know SOMETHING about cars because they are frequently a huge expense that you are required to expend to be able to exist in a lot of places.

Econ 101 in this case assumes that time and money are fungible in any particular increments and that the money they earn doing whatever they are optimal at is greater than the cost of the specialists services.

Example someone making 20 bucks an hour needs a professional service that requires 3 hours of work for a professional at a cost of $900 learning to do so ineffeciently for 5 hours then spending 6 hours seems like a, huge waste but consider.

- Just because their labor is worth $20 an hour doesn't mean that they they can trivially in the context of their current obligations convert a day off into extra pay right when they need it.

- 11 hours x 20 hours will furnish 1/4 of the money required. Even given an immediate alternative it will require 45 hours of additional work.

Incidentally if you own a home you probably ought to learn at least enough basic maintenance to fix simple things.

This is often effecient in practice.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#124
post #114

And this is why software sucks. We should focus on educating users, not stooping to their level GUIs of old had a specific design language. Like: File, Edit, Window, Help in the menubar -- always consistent, always in the same order, and always containing the same thing. Min/max/close buttons in the upper-right. And so on. If one knows the GUI language they can use almost any application for many solutions at a basic…

> And this is why software sucks. We should focus on educating users, not stooping to their level Some users just don't want to learn. It's the reason why I always get a phone call when [Thing I've tried to sit down and teach to grandma] needs to be done. You're on to something when talking about consistency and following design language. Building a good UI takes skill and thought into making the design intuitive eno…

> Some users just don't want to learn.

100% agree. It took my grandma about two weeks with a tablet to figure out by herself how to look up oil prices in the web browser. It was the first device she ever used that was more powerful than an old Nokia mobile phone and her first contact with the internet. We never taught her what a web browser was or how to use it.

Meanwhile my mother used a laptop and smartphone for years with everything that goes with it, and uses these devices mainly to complain about how they don't do exactly what she wants. It just has to work the first try or the computer is broken, there's no inbetween for her.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#125

Earlier quoted context omitted.

> (I don't even know whether you still have to manually check the level of oil? Don't they have sensors for that these days?) Most cars do have sensors for this, but they often fail, and even if they're working fine, tell you at a warning level, not at a full level. If you want to be a prepared driver you'd check your fluids regularly, but especially before long trips; The bonus is that the sensors can't tell you tha…

There are so many mechanics that will do free or low cost inspections for things like that, why wouldn’t I do that before going on a long trip? Speaking of which, that’s yet another thing we pay for other people to do. If it’s a trip longer than about five hours we are flying or if we are being cheap and it’s not too far (around 6 to 7 hours) and if possible, taking the MegaBus.

Going to a mechanic to have your oil level and tire pressure checked sounds like you would spend more time driving than just doing it.

Then there is the fact that about half those places specialize in making up stuff that is wrong with dumb peoples cars to rip them off.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#126

And this is why software sucks. We should focus on educating users, not stooping to their level GUIs of old had a specific design language. Like: File, Edit, Window, Help in the menubar -- always consistent, always in the same order, and always containing the same thing. Min/max/close buttons in the upper-right. And so on. If one knows the GUI language they can use almost any application for many solutions at a basic…

I learned very thoroughly that the software version details were under "Help -> About". If it's not there, I'm not only stumped; I'm genuinely angry. That doesn't have to be logical; emotional reactions happen by themselves. Making me angry with your software is not good for sales.

Running on my desktop this very second; Postman. "Help" has no about. It has a "Check for Updates", but that doesn't tell me my current version. Only what new version is available. My response; a genuine feeling of frustration and anger.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#127

Earlier quoted context omitted.

Yes, unpopular opinion these days, but car owners should really know how to do at least the bare minimum of basic car maintenance. I'm not talking about replacing the suspension or re-building the transmission, but things like changing oil, brake pads, and refilling washer fluid. The very basic basics. Not only does it save you money (who wants to have a mechanic do something for $200 that you can do for $30 + a litt…

There are a lot of things I could save money on, but I make a good living developing software so I can pay other people to fix my car, press my clothes, mow my lawn, etc. I work during the week, money gets deposited in my account so I can enjoy the weekend doing things I want. We even spend extra going to restaurants so we don’t have to cook!

80-90% of people earn less

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#128
post #121

And this is why software sucks. We should focus on educating users, not stooping to their level GUIs of old had a specific design language. Like: File, Edit, Window, Help in the menubar -- always consistent, always in the same order, and always containing the same thing. Min/max/close buttons in the upper-right. And so on. If one knows the GUI language they can use almost any application for many solutions at a basic…

The solution isn't to put things in preference windows either because even smart users will find that cumbersome. There's an interesting pair of videos (if you have some time) that goes over the UI of two competing music scoring software and why one is bad and the other good. https://www.youtube.com/watch?v=dKx1wnXClcI https://www.youtube.com/watch?v=4hZxo96x48A

A video to teach me about UI ! It is well known that text is a lot more effective than watching video.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#129
These results seem a bit implausible

There is no obvious link to the method of the study, but the text of the study seems to imply that these tasks are some variation of "How well can you perform a task on a slightly outdated version of Microsoft Office", which these days is not widely used outside of bureaucracies, and therefore likely to be unfamiliar to most people (even for _n_x-based programmers such as myself)

I suspect if you were to give users relatively advanced tasks related to social media, online shopping, or device configuration you would get much more positive results.

Re: The Distribution of Users’ Computer Skills: Worse Than You Think (2016)

#130
post #49

It frustrates me that the takeaway of this post, and the implicit conclusion of many software designers, is "keep it extremely simple, or two thirds of the population can’t use your design." I think a better conclusion is "if these skills are important, design software which aids in and rewards the development of them." If your software is designed with some UX which is hyper-optimized to get users to do some small h…

I’ve got 20 years in tech and I find products like Snapchat extremely difficult to use. It’s NOT intuitive at all. Is it just me, or is it terrible?

It is terrible.

But it's a nice counterargument to all the 'make the UI for the minimum viable user' thinking. It's a demonstration that if people care even a little bit, they can figure even such terrible, undiscoverable UI like Snapchat out.

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