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Weird. You'd at least think you'd get a phone call about something so serious. Instead it's the ol' support over Hacker News I guess.
Weird. You'd at least think you'd get a phone call about something so serious. Instead it's the ol' support over Hacker News I guess.
right? how many accounts are they shutting down every day that somebody can't pick up a phone?
My dad had a similar experience with his non-technical business. Basically there was a lien on his account, he cleared it up with the other party, but Stripe continued to hold his balance hostage. Customer support forms and process led to more black holes or repetitive automated responses. He didn't have access to his funds for several weeks. I was able to get him a direct contact at Stripe thru my network. Horrible…
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I've called Amazon around AWS issues and I have to disagree with you. They even seem to step outside of support boundaries when troubleshooting things (which they shouldn't do). I pay for the lowest level of service I think - $100/month. Light user. We also only are getting one side of story. Not to knock on a gym - but I'd be interested in the membership plan rules - some of fitness memberships should be flat out il…
> I've called Amazon around AWS issues and I have to disagree with you AWS support is stellar. We have workloads on the three major cloud providers, and AWS support is better by an order of magnitude. If anything, this has spoiled us. When things that take minutes to solve (or figure out) on AWS takes days on another cloud provider, no amount of technical wizardry can make up for it. They won't be dragging your feet…
I work at Stripe. Could you forward that email to me at edwin@stripe.com and I can investigate what happened? I'm really sorry for the trouble.
Stripe is vulnerable, because there are always scammers working every angle they can. But a legitimate Stripe customer is even more vulnerable, because Stripe has many customers, but each customer probably has one payment processor. Stripe can err on the side of caution and put a customer out of business with little risk to itself. So, I'd like to see Stripe feel enough heat that they decide that any time they suspen…
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This should not be the outcome. It should not be necessary for someone to come to an online forum and complain to get the customer support issue resolved. Stripe customer support organisation should actually resolve customer issues. Tech companies go on and on and on and ON about "culture", but one thing I can tell you truly needs to be built into culture is customer support. For example, everyone knows Google's cult…
no, customer support is anathema towards the sort of insanely scaled platform monopolizing type of stuff that these firms chase. you don't get to be the winner in a winner take all ecosystem being dragged down by individual requests. you do your best to reduce them to acceptable orders of magnitude, and those that do hit the mines get blown up. that's the takeaways from all large scale/VC funded platforms. they just…
Have you ever tried doing the same for a Google product? Guarantee their optimizing for operational efficiency and not customer happiness. At all.
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From what I can tell, it was the first response . Stripe employees also actively chime in on HN threads both positive and negative.
It doesn't matter if it was the first or last response. A person shouldn't have to post on HN to get proper support. Actually good support would have resulted in this post not needing to be made.
"have to" and "need" are strong words that I don't think you're in a position to use here.
Maybe didn't "have to" and they were just panicking. Maybe this post didn't "need" to be made.
Stripe is really trendy but this site isn't so fond of them: https://www.cardpaymentoptions.com/credit-card-processors/st.... There are hundreds of other providers to choose from. I'm not sure I'd trust the site's recommendations directly, always do your own research too, but it's a useful starting point.
Guess I'll scratch that plan!
Thanks for the article. Could anybody reading this suggest a reliable payment gateway and merchant service .. thanks!