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Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

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Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#331

Post by usr1106 »

snuxoll wrote: post #323
alipang wrote: post #228

Earlier quoted context omitted.

My company is currently considering switching away from GitLab CI/CD as well as we've found no way to increase the number of available minutes (2000 on our tier I believe, doesn't last very long) without upgrading many tiers before we can even scale it at all. Can I ask what plan you're on? I'm assuming since your company wants to pinch pennies you're also fairly small?

As sibling comments have said you can buy more minutes, but you can also setup your own runners and build to your hearts content on them.

And setting up your own runners is quick and super easy. You can have the administration thing and the build jobs run in their own docker containers, so you have no tough dependencies what distro to run on your CI machine. The only detail I find confusing is the terminology. The administration thing runs in a container called gitlab-runner. The build jobs run in something called runner executor IIRC. These are several containers per job, each with a machine generated name. Partly readable, but can still be confusing if you have lots of them and you need to debug something. On the other hand I assume you cannot debug in the cloud at all (have never tried) so the comparison is still "can be a bit painful" against "impossible" in favor of your own docker-based runners.

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#332

Post by krzat »

boleary-gl wrote: post #85
ko3us wrote: post #44

We’ve been using Gitlab for 4 years now. What got us initially was the free private repos before github had that. We are now a paying customer. Their integrated CICD is amazing. It works perfectly for all our needs and integrates really easily with AWS and GCP. Also their customer service is really damn good. If I ever have an issue, it’s dealt with so fast and with so much detail. Honestly one of the best customer s…

GitLab employee here. Thanks so much for the kind words - I shared it on our internal Slack as a #thanks [1] to the whole team (and specifically our support engineering group who I agree are AMAZING). [1] https://about.gitlab.com/handbook/communication/#say-thanks

My first experience of gitlab was error 500 during repository search.

It is much better now, good job.

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#333

Post by usr1106 »

croo wrote: post #267
shmerl wrote: post #261

Earlier quoted context omitted.

Many still choose Gitlab, since it's not associated with MS.

Or simply want a self hosted solution.

Or prefer open source software. If all fails we can read the source or even patch it.

That said I must say it has worked well enough for us, that the occasional swearing that it does not do what we want has been the more comfortable solution than really patching it:)

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#334

Post by wdb »

ko3us wrote: post #44

We’ve been using Gitlab for 4 years now. What got us initially was the free private repos before github had that. We are now a paying customer. Their integrated CICD is amazing. It works perfectly for all our needs and integrates really easily with AWS and GCP. Also their customer service is really damn good. If I ever have an issue, it’s dealt with so fast and with so much detail. Honestly one of the best customer s…

Personally, I stopped using them after they couldn't be bother to give back to other OSS projects which they are using.

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#335

Post by martimarkov »

umvi wrote: post #233
alipang wrote: post #228

Earlier quoted context omitted.

My company is currently considering switching away from GitLab CI/CD as well as we've found no way to increase the number of available minutes (2000 on our tier I believe, doesn't last very long) without upgrading many tiers before we can even scale it at all. Can I ask what plan you're on? I'm assuming since your company wants to pinch pennies you're also fairly small?

> Can I ask what plan you're on? I'm assuming since your company wants to pinch pennies you're also fairly small? We are small compared to FAANG, but not "small" small (~4000 employees total). We run our own self-hosted GitLab EE instance, so we have "infinite" CI minutes in that the runners are on all our own hardware. So CI is "free" (but we pay for and maintain our own hardware/VMs so I'm not sure how much that co…

Take a look at https://medium.com/sharenowtech/serverless-gitlab-runner-bui...

Might be useful for you depending on how long your builds take. I haven't personally used it but I it's one of the things on my todo list for next month.

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#336

Post by rossmohax »

joshlambert wrote: post #230
rossmohax wrote: post #207

Earlier quoted context omitted.

Gitlab doesn't have even basic notification centre, people been asking it for years. Github API integration is stellar, API token permissions can be configured granularly, Github apps marketplace is awesome way to start using third party services. First class integration experience is opposite from Gitlab goals, they try to be everything and capture every single usecase and it shows .

Hi, we do believe in the single application offering the best long term user experience and outcomes, but do understand that all of our features may not work for everyone. This is happens for a variety of reasons (completeness, migrations, specific project requirements, etc.) Because of this, we do offer our API and the ability for our community to contribute integrations directly to the codebase. We have a pretty ri…

Integrations go both ways. While Gitlab debates how to strip down Junit XML test result processing or represent arbitrary artifacts , Github has Checks API https://developer.github.com/apps/quickstart-guides/creating... where any third party system can provide feedback on a pull request and even veto it's merge.

Gitlab has many strengths, but integrations is by far the weakest one.

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#338

Post by rossmohax »

gabeweaver wrote: post #214
rossmohax wrote: post #202

Earlier quoted context omitted.

We are Gitlab customers since 2017 and I can tell you that your expectations for what support can do for you are very unrealistic. Per their own policy all they do is finding relevant tickets and send you there, from there on you are not their problem anymore. You as customers is also not a developer/product manager problem either, they do their planning and priotization using their own ideas and unless ticket is in…

Hi. GitLab PM here. I'm really sorry that this is your experience. Can you point me to this policy? I would like to propose a change to it given that's not reflective of how most teams do planning and prioritization. We care very much about support issues, regularly prioritize a large portion of each release to addressing them, and can not do it effectively without ongoing involvement and feedback from the wider comm…

It is in your own Statement of Support:

> Any assistance with modifications to GitLab, including new functionality, bug-fixes, issues with alpha features or other code changes should go through the GitLab issue tracker, triage, and release cycle.

And it matches our experience as customer. We are power users and almost every single support issue we opened is a bugreport or a feature request. Support team can bring values to customers who don't read docs and have questions like "how do we do X", but for seasoned users of Gitlab you can't do much.

It was discussed at length in support tickets as well as public issues tracker, that support team refuses to be single point of contact for paying customers, instead "we are open company, here is the issue , feel free to track it [ and best of luck convincing PM to priotise it sooner]", then support ticket get closed.

This is like if you have missed delivery from Amazon, you call them, they give you driver's number, you call him, he says Police blocked roads and give local policy dept number, you call them next and they say that there is a manifestation on streets going out of control and give you leaders phone number, you call them, they tell you that energy crisis need to be solved urgently and so on... All you wanted is a replacement pair of socks, because they sent you wrong size earlier. By the way , here is a fulfilment manager phone number,ask him how come such and obvious picking error occured...

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#339

Post by empyrical »

toupeira wrote: post #122
petercooper wrote: post #82

Does anyone know why GitLab hasn't taken off so much amongst open source projects? I have no horse in the race (indeed, I'd love for there to be more variety in this space) but one of my jobs is to link to open source repos and I've just checked.. and the last one I linked to was in December 2018. In the niches I cover, almost no-one seems to actually using GitLab for their open source repos. Lest you think it's just…

There are some high-profile FOSS projects using GitLab, but they're not as visible as they would be on GitHub because they host their own instances: - https://gitlab.gnome.org/ - https://gitlab.freedesktop.org/ - https://salsa.debian.org/ (AFAIK this is an ongoing migration) Others are considering a migration: - KDE: https://gitlab.com/gitlab-org/gitlab/issues/24900 - GNU Emacs: https://gitlab.com/gitlab-org/gitlab/i…

I notice that the Qt project has a GitLab instance:

https://git.qt.io/public

But everything seems to be done on their Gerrit for now.

Re: Gitlab More Than Doubles Valuation to $2.75B Ahead of Planned 2020 IPO

#340

Post by nopurpose »

lkozloff wrote: post #225
rossmohax wrote: post #202

Earlier quoted context omitted.

We are Gitlab customers since 2017 and I can tell you that your expectations for what support can do for you are very unrealistic. Per their own policy all they do is finding relevant tickets and send you there, from there on you are not their problem anymore. You as customers is also not a developer/product manager problem either, they do their planning and priotization using their own ideas and unless ticket is in…

Hi @rossmohax - Support Manager for GitLab here. > Per their own policy all they do is finding relevant tickets and send you there, from there on you are not their problem anymore. I believe you're referring to: https://about.gitlab.com/support/#we-dont-keep-tickets-open-... I think it's a bit more nuanced than that, although I can certainly understand your reading. If your support ticket does end up as revealing a f…

See my response to gabeweaver above. I provided feedback on our support experience on multiple occasions both privately and publically, I have nothing more to add. Gitlab is important, but not central part of my day to day duties as a DevOps lead of a small (30 Gitlab seats) start-up , I did what I can to get heard.

TLDR; support team is great for customers coming to Gitlab, but not so great once initial onboarding is done

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