Earlier quoted context omitted.
It's mostly harmless to spill regular drinkable-temperature coffee on yourself, so she took appropriate level of precaution (i.e. very little) for that reasonable assumption. She shouldn't be to blame even if she showered in the coffee. To bring it back on topic: when web users are told "we care about your privacy", they should be able to take it at face value. When the company then weasels out of the headline promis…
Yes, once again, when an issue is systemic (in this case, all coffees by McDonalds are super-hot), the user is not to blame but the vendor/system designer. It reminds me of that recent case of 90%+ passengers "putting the oxygen masks wrong" because they are "idiots" - an opinion that seemed to be shared by a lot of people even here on HN, but even more so on Twitter. https://www.stuff.co.nz/travel/travel-troubles/10…
Which such small masks, people probably believe they are doing something wrong when they are not tight against the skin (like a gas mask or scuba mask) and then puts them over the mouth where they fit tightly.
The mask people probably have experience with are scuba mask or gas masks and they both need to fit tightly.