Every year I see a post complaining about how unfriendly Stack Overflow is, how their pet question got downvoted so unfairly, and how Stack Overflow is dying. Everyone agrees: Stack Overflow is too mean and is dying. But time and again when I search for a question online if there's an SO version of it it has the best answer. And when I can't find an answer anywhere and I ask on SO I usually get a good answer quickly.…
Agreed 100%. Wikipedia is similar, in that both SO and Wikipedia have clearly defined goals, and policies based on achieving those goals. But for as long as they've been around there have always been people who get worked up over those sites not being quite what they want them to be. And what they want want them to be is usually a place where anything goes, and/or a place where they can more effectively earn some for…
This is a straightforward downside of gameification. You've attached badges to being assholes to people who are part of your content creation process, what you get is people who are assholes. Then you end up in a spiral where your community is so toxic that everyone normal leaves, and the only people you are left with are the toxic assholes.
The problem is that Wikipedia and SO are both classic examples of Sayre's Law in action: "In any dispute the intensity of feeling is inversely proportional to the value of the issues at stake". It's such a meaningless argument that any reasonable person comes to the conclusion that it's not worth the trouble and leaves, so you are left with only the unreasonable people.
In reality, the type of person who takes pleasure in being a Wikipedia moderator or Stack Overflow badgeguy is the last person in the world who you would actually want to be a moderator. But everyone who's not toxic has left.