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Banned from Google Ads for Using Apple Card

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Re: Banned from Google Ads for Using Apple Card

#181

Post by scarface74 »

trollsund wrote: post #76
zeta0134 wrote: post #8

Earlier quoted context omitted.

This whole practice reeks of being downright fraudulent. Especially with a new technology like Apple Card, which folks will understandably not have a strong familiarity with. I get that Google needs to combat fraud and all that, but they should at least inform the customer of why such a drastic action (a permanent ban! !!) was taken with almost no warning. Really, any respectable company in this situation would simpl…

> Really, any respectable company... Here's the issue. From my perspective, Google used to be a respectable company, but through automation of customer handling and service they've elected to accept negative consequences and impact for customers - which isn't a very respectable position to take in my book.

When has Google as an ad company not had these problems and been “respectable”?

Re: Banned from Google Ads for Using Apple Card

#182

Post by scarface74 »

scohesc wrote: post #116
jonknee wrote: post #2

Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…

It's absolutely fucking mind-boggling how these large, impenetrable silicon valley companies (mainly google here) like to hide behind their "algorithms". "Oh, sorry your main method of making money was terminated, we won't tell you why or how we came to that conclusion - must have been the algorithm, sorry!" What's that old saying - "Never attribute to malice that which is adequately explained by stupidity"? I'm star…

I’ve never once had a problem reaching a live human that could solve my problem on the business side working with AWS. As a consumer I’ve never had any issues with Amazon retail.

Re: Banned from Google Ads for Using Apple Card

#183

Post by howdisposs45 »

kube-system wrote: post #145
howdisposs45 wrote: post #141

Earlier quoted context omitted.

To be honest this doesn't make sense. If the salt and pepper set only had "one function" which is to display advertising in your home (the analogy works pretty well, as I could imagine the set plastered with ads) it still has to work as a salt and pepper set, or people wouldn't use it.

In the example thread above, people are reacting by complaining about the problem. If they reacted by switching email providers, they wouldn’t be in that thread. I highly doubt Gmail’s active user count is affected by any more than a minuscule amount as a result.

to me, your explanation doesn't really explain how an active development team can ignore that issue. If it were just a handful of users talking about an esoteric corner case I could maybe understand.

Re: Banned from Google Ads for Using Apple Card

#186

Post by arielm »

scarface74 wrote: post #179
quanticle wrote: post #71

Earlier quoted context omitted.

I think an application of Hanlon's Razor ( https://en.wikipedia.org/wiki/Hanlon%27s_razor ) is applicable here. Google is in an oligopolistic position (along with Facebook) in the online ads space. Therefore, they face zero consequence for having extraordinarily poor customer service. As a result, they optimize their customer "service" to minimize work for themselves. I ran into a very similar situation with my gas c…

“Google is in an oligopolistic position (along with Facebook)” The real issue is that too many people are depending on advertising to support their business plan instead of the tried and true - making a product that people are willing to give you money for.

I’m not sure if this is an attempt to troll the thread or your legitimate point of view. If the latter, ads play a major role in the success of man (most?) great products you are currently using because without exposure most people wouldn’t know of their existence.

Sadly, that power clustered towards Google with no oversight whatsoever.

Google will continue to be opaque unless they have oversight/regulations. Something I imagine they spend quite a bit* to prevent in any way possible.

Re: Banned from Google Ads for Using Apple Card

#187

Post by arielm »

raverbashing wrote: post #140
joemi wrote: post #137

Earlier quoted context omitted.

> It's not as simple as "Google can cut you off no questions asked whenever they feel like it" Are you sure about that? Often such terms are built into the user agreements.

Well, that's certainly what they want you to think ;) I suppose there are a couple of issues that haven't been tested in court. But besides that, anything you paid and wasn't rendered as services needs to be refunded. It doesn't look like they refund it most times, no?

The problem is that regardless of whether they are or not, getting to a point where a judge looks it over is a process most can’t go through with an opponent like Google.

Re: Banned from Google Ads for Using Apple Card

#188

Post by asdfasgasdgasdg »

jacekm wrote: post #124
asdfasgasdgasdg wrote: post #113

Earlier quoted context omitted.

It's linked in the top comment. https://www.reddit.com/r/google/comments/8l231x/google_banne... Not so much a debunking as an absolute denial that the circumstances described transpired. It's difficult to prove a negative.

> Not so much a debunking Yup, 'debunk' is probably not the best word here. English is not my native tongue, I apologize. What I meant is that a different opinion was presented by Google. But you're right - it's still one word vs another, it's impossible to determine who is telling the truth.

I don't think it was a particularly bad choice of words. The circumstances described were pretty outlandish. I was just trying to add some clarity. You're doing pretty good for a non-native speaker. Your English is much better than my nonexistent Polish.

Re: Banned from Google Ads for Using Apple Card

#189

Post by craftinator »

howdisposs45 wrote: post #75
jonknee wrote: post #2

Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…

>in this case people literally trying to give you money! Gmail for Android has 2 core functions: to send and to receive mail. It fails at one of them. (Emails get stuck in its outbox indefinitely - you can force it to send by going into the "outbox" and dragging down to refresh, which is an action that has no button to show it is possible. There is no notification that your mail wasn't sent.) Here is a thread about i…

Maybe they are all focused on the visual design and adding new feature bloat. This does seem like a problem with software economics, where people will put up with non functional software as long as it looks nice and always has new features advertised to them.

Re: Banned from Google Ads for Using Apple Card

#190

Post by zenexer »

scarface74 wrote: post #182
scohesc wrote: post #116

Earlier quoted context omitted.

It's absolutely fucking mind-boggling how these large, impenetrable silicon valley companies (mainly google here) like to hide behind their "algorithms". "Oh, sorry your main method of making money was terminated, we won't tell you why or how we came to that conclusion - must have been the algorithm, sorry!" What's that old saying - "Never attribute to malice that which is adequately explained by stupidity"? I'm star…

I’ve never once had a problem reaching a live human that could solve my problem on the business side working with AWS. As a consumer I’ve never had any issues with Amazon retail.

It's pretty difficult to reach a human if you don't pay a ridiculous extra amount each month for support--and even then, they're rarely able to assist with actual bugs. They just assume everything that's wrong is your mistake, and when they finally come to the conclusion that it's a bug on their end, they give up.
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