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Banned from Google Ads for Using Apple Card

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Re: Banned from Google Ads for Using Apple Card

#141

Post by howdisposs45 »

kube-system wrote: post #125
howdisposs45 wrote: post #75

Earlier quoted context omitted.

>in this case people literally trying to give you money! Gmail for Android has 2 core functions: to send and to receive mail. It fails at one of them. (Emails get stuck in its outbox indefinitely - you can force it to send by going into the "outbox" and dragging down to refresh, which is an action that has no button to show it is possible. There is no notification that your mail wasn't sent.) Here is a thread about i…

Easy. Google’s CEO runs an advertising company. You assumption is that the app has two functions functions: sending and receiving email. It actually only has one function, put eyes in front of ads.

To be honest this doesn't make sense. If the salt and pepper set only had "one function" which is to display advertising in your home (the analogy works pretty well, as I could imagine the set plastered with ads) it still has to work as a salt and pepper set, or people wouldn't use it.

Re: Banned from Google Ads for Using Apple Card

#142

Post by Wistar »

ghettoimp wrote: post #121
scohesc wrote: post #116

Earlier quoted context omitted.

It's absolutely fucking mind-boggling how these large, impenetrable silicon valley companies (mainly google here) like to hide behind their "algorithms". "Oh, sorry your main method of making money was terminated, we won't tell you why or how we came to that conclusion - must have been the algorithm, sorry!" What's that old saying - "Never attribute to malice that which is adequately explained by stupidity"? I'm star…

I don't disagree with anything you have said. But, if your main method of making money is dependent on some particular entity continuing to do whatever they are currently doing, you have a problem.

... the Federal reserve, for instance.

Re: Banned from Google Ads for Using Apple Card

#143

Post by qwerty456127 »

jonknee wrote: post #2

Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…

Yet there still are all kinds of scams advertised and millions of people download trojaned apps from Google Play.

Re: Banned from Google Ads for Using Apple Card

#144

Post by munchbunny »

lloeki wrote: post #17

> Since this decision is final, the account will not be reinstated. > I offered [to] set my primary payment method back to the previous card. This is, to me, the most infuriating part: account is blackholed at the first misstep, that you cannot even guess, with no possible redemption, and with damages far beyond the initial misstep scope: if you use the same account, payment issue on google ads, your photos are inacc…

It doesn't. In my opinion this is no longer a frustrating experience, it's a consumer protection problem.

Re: Banned from Google Ads for Using Apple Card

#145

Post by kube-system »

howdisposs45 wrote: post #141
kube-system wrote: post #125

Earlier quoted context omitted.

Easy. Google’s CEO runs an advertising company. You assumption is that the app has two functions functions: sending and receiving email. It actually only has one function, put eyes in front of ads.

To be honest this doesn't make sense. If the salt and pepper set only had "one function" which is to display advertising in your home (the analogy works pretty well, as I could imagine the set plastered with ads) it still has to work as a salt and pepper set, or people wouldn't use it.

In the example thread above, people are reacting by complaining about the problem. If they reacted by switching email providers, they wouldn’t be in that thread. I highly doubt Gmail’s active user count is affected by any more than a minuscule amount as a result.

Re: Banned from Google Ads for Using Apple Card

#146

Post by munchbunny »

therealmarv wrote: post #138

Google bans app xyz, Google bans AdSense account. Everyday a new Google horror story here. Does nobody from Google reads HN??

The Google employees who are paying attention likely don't have the power to address the problem, and the Google employees who have the power to address the problem either aren't paying attention or actively decided not to address the problem.

Re: Banned from Google Ads for Using Apple Card

#147

Post by julianee »

jonknee wrote: post #2

Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…

Unfortunately they practice these sorts of policy on the app store as well.

We've been saying Google does this, Google does that. The thing is, a company is composed of its people.

I am just curious, how does something like this, something most people with reasonable sense of "fairness" would flag as concerning and potentially very wrong, comes to be implemented? Even more so for a large company like Google? (smaller companies can have a "bad dictator boss" which can push this through without issue)

Policies like these, which appear to have consistencies across their products, how far up does the chain of responsibility go? How does stuff like these occur?

Does it start with some MBA grad who comes in, gets assigned a KPI to "cut costs" and then their natural bias is that customer service is the first to go, proposes it to their managers and it bubbles up for approval and implementation? All the while everyone at each level is oblivious to the potentially damaging collateral the policy would cause, but only think that "oh this is a great move, we would save a bunch!" and then finally gets implemented?

Or would this more be a top-down thing where executives discuss and push this and then the employees, being good people at heart have no choice but to implement it?

I just find it so difficult to imagine something like this being OK-ed by all the people involved within the company. Like, is everyone "in on it"? Or do they not know? Or they know but can't/unwilling to say anything?

Re: Banned from Google Ads for Using Apple Card

#148

Post by [deleted] »

ianferrel wrote: post #108
Marsymars wrote: post #79

Earlier quoted context omitted.

> Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. For non-negligible damages, heading immediately to small claims court (given you live in a sensible jurisdiction) seems to be the easiest thing in that case. Even if Google's ultimately in the right, they typically can't just ignor…

What damages can you prove? Google presumably hasn't signed a long-term contract with you to provide any services or continue a business relationship. Is "We don't want to do business with you any more because our algorithm isn't smart enough to differentiate what you're doing for fraud" actionable?

[deleted]

Re: Banned from Google Ads for Using Apple Card

#149

Post by jeremyjh »

alanfranz wrote: post #13

Beyond the fact that I don't understand why a virtual card should be a problem, I think that this era of "we can deny you a service and tell you nothing" should stop. It's one of the biggest issues of the modern internet. I understand that laws are different around the world. In Italy, whatever is defined as a "public exercise" - anything offering its services to the anybody, be it a shop, a store, a cafè, a restaura…

It turns out that businesses all over the world have to protect themselves from fraud to stay in business. It’s also unfortunately the case that telling fraudsters how you identified them as such just helps them avoid detection in the future - and they tend to share information with each other. This doesn’t excuse Google’s chronic lack of human customer service but it does mean their problem is harder than you give them credit for. In Italy how much information are businesses required to give criminals about their detection capability?

Re: Banned from Google Ads for Using Apple Card

#150

Post by wrs »

microtherion wrote: post #89
harshreality wrote: post #44

Earlier quoted context omitted.

If that's the case, they should simply reject charges from virtual cards, rather than charging them and then banning the account.

But as I've argued above, maybe the deterrent effect is a feature , as long as it's the use of virtual cards that is deterred and not the use of Google products.

Wouldn't you say that banning you from using Google products forever is a pretty darn effective way of deterring you from using those products?
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