41–50 of 227 posts
Why the war on virtual cards? My bank lets me create infinite "throwaway" credit cards that work for a single payment or up to a certain expiry date. They're great for never having to expose your real card number and keeping track of maximum spend. Are these classified as virtual cards? I use them all the time for Facebook ads and was planning to set up a AdWords campaign too, but now I'm worried
Which bank if I may ask?
Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…
And why do you think this isn't intentional? Spending money on people solving company's screwups costs a lot of money. For the company the size of Google or Facebook one client (or hundred) like this are peanuts, drop in the bucket. The cost of losing them is minimal over the costs of paying a support person to deal with problems. Big client won't get banned - and if they do, they have also a non-public phone number…
Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…
Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…
> In this scenario it seems pretty obvious that their automated fraud AI messed up Ah, but is it really obvious? One of the benefits of virtual card numbers, in particular the Apple Card implementation, is that it's easy to switch them out, which makes tracking harder. Could it be that a company that makes its living off tracking users would not be overly fond of virtual card numbers? As long as users' reaction is "i…
Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…
It's a classic "Go fuck yourself" response.
Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. I make my income primarily through AdSense and live in fear of that email one day. In this scenario it seems pretty obvious that their automated fraud AI messed up, but the customer service person is probably also automated. They hav…
> In this scenario it seems pretty obvious that their automated fraud AI messed up Ah, but is it really obvious? One of the benefits of virtual card numbers, in particular the Apple Card implementation, is that it's easy to switch them out, which makes tracking harder. Could it be that a company that makes its living off tracking users would not be overly fond of virtual card numbers? As long as users' reaction is "i…
Earlier quoted context omitted.
You cut yourself from a lot of opportunities that way.
Don't say you weren't warned :-)
Earlier quoted context omitted.
> Google's classic canned response of "We've confirmed we're right, we will not tell you why and this is the last reply you'll receive" is one of the most infuriating things I can imagine. Apple does that too [1]. I assume it's to prevent a DoS from fraudsters. (Obviously, it's a problem for legitimate users) [1] https://qz.com/1683460/what-happens-to-your-itunes-account-w...
In your example, the user was easily able to contact a real human being who informed them that their account had been terminated for using a fraudulent gift card. That human being even went to bat for the user and tried to convince corporate that buying the fraudulent gift card had been an honest mistake in trusting the wrong seller and not intentional fraud. This seems like quite a different experience from "you are…
> This Senior Agent #2 was not as supportive as the first, and gave me information that contradicted Senior Agent #1: “Your account has been permanently disabled,” he said. “There is nothing else you can do, there is no escalation path.”
> When I asked for an explanation as to why, all he would say is, “See the terms and conditions.”
Ultimately, the author was able to get out of that dead-end, but it sounded awfully close.
>Companies like Google have waged war on virtual cards First, this seems a bit histrionic. That's a wide claim to make with a sample size of one . Second, the entire idea that the author was banned for using a virtual card comes from a friend who spoke to another friend who allegedly works as an "account manager" (presumably at Google?), who themselves admit they can't even see into the process.
Beyond the fact that I don't understand why a virtual card should be a problem, I think that this era of "we can deny you a service and tell you nothing" should stop. It's one of the biggest issues of the modern internet. I understand that laws are different around the world. In Italy, whatever is defined as a "public exercise" - anything offering its services to the anybody, be it a shop, a store, a cafè, a restaura…
Two reasons I can imagine:
- Each transaction uses a different card number, this is suspicious for multiple transactions on an account
- Approval requires user confirmation on their phone, thus takes longer than usual