Banned from Google Ads for Using Apple Card

I learned the hard way to always have at least two ways people can buy things from you. Never bet your business on another business that uses algorithms to arbitrarily disconnect yours and algorithms to respond to customer service inquiries.

Beyond the fact that I don't understand why a virtual card should be a problem, I think that this era of "we can deny you a service and tell you nothing" should stop. It's one of the biggest issues of the modern internet.

I understand that laws are different around the world. In Italy, whatever is defined as a "public exercise" - anything offering its services to the anybody, be it a shop, a store, a cafè, a restaurant, MUST offer those services to anybody who a) can pay and b) satisfies any global and well-expressed condition (e.g. more than 18 years old, properly dressed, etc). You cannot just deny service to a random customer without a VERY GOOD reason. If you want to serve members only, you can build your private club. Then you're able to do almost whatever you like, but you cannot advertise or promote your activities to non-members.

I suppose US law is different, although I think to remember that there're some rules against discrimination. Either the service is available to anyone, or to noone. If some infringement happens, it must be explicit and there must be the chance to appeal to a judge. Otherwise, how can this be non-discriminatory?

And why do you think this isn't intentional? Spending money on people solving company's screwups costs a lot of money. For the company the size of Google or Facebook one client (or hundred) like this are peanuts, drop in the bucket. The cost of losing them is minimal over the costs of paying a support person to deal with problems.

Big client won't get banned - and if they do, they have also a non-public phone number to an account manager to make things right again too.

Sadly this is a common trend - e.g. with ISPs it is almost impossible to find a contact to an actual person, only some online chats or automated hotline that will waste your time with canned responses not solving your problem.

> Since this decision is final, the account will not be reinstated.

> I offered [to] set my primary payment method back to the previous card.

This is, to me, the most infuriating part: account is blackholed at the first misstep, that you cannot even guess, with no possible redemption, and with damages far beyond the initial misstep scope: if you use the same account, payment issue on google ads, your photos are inaccessible. How does that even make sense?

Bank of America allows me to do this for my credit card with them.