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MacBook Pro Keyboard Drives Me Crazy

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Re: MacBook Pro Keyboard Drives Me Crazy

#501

Post by otakucode »

aglionby wrote: post #409
tolmasky wrote: post #37

The worst part is that I can tell this keyboard is actually having a detrimental effect on my typing abilities. Since being on these keyboards for years now, I've noticed that my typing speed has slowed, as I spend a significant amount of cognitive energy preparing to fix mistakes. The faster you type, the more annoying it is to go farther back to fix something. I'm not sure how to quantify the focus it steals from t…

> wait 3 days for a repair My 2015 MBP is affected by the battery recall and they want 2-3 weeks to send it off to a repair centre to have the battery replaced. No chance to have it done in-store owing to safety concerns (which I'm not sure I entirely buy given that it's an overheating issue, but it's hard to tell without the full details). And no budging on the timeframe or possibility of a loaner. One of the more f…

They just said '2-3 weeks' to give themselves some cover at first I think. On the day of its announcement they said 2-3 weeks. When I actually registered to send mine in a week or two later, it said 5 days. And it took maybe 5 days (I wasn't really paying that much attention, I don't use my MBP all that often) from when fedex picked it up to when they dropped it off with the battery replaced. It was actually quite a pleasant experience all things considered. Only gripe I really had about it was that the support person I chatted with when registering my system for the repair requested I use the system to do multiple things (add a separate administrative user for them to use if necessary, log out of iCloud, deactivate system in iTunes, etc). When you tell me not to use a system at all because it is in danger of bursting into flames at any moment, I'm not a big fan of then being told to use it to prep for sending it in...

Re: MacBook Pro Keyboard Drives Me Crazy

#502

Post by Kipters »

_coveredInBees wrote: post #143
jammygit wrote: post #107

Earlier quoted context omitted.

I find the XPS has a disappointing keyboard actually.

Yup, I've had my XPS15 for over 3 years and the keyboard (and webcam) are the weakest elements. The keyboard still feels terrible...somehow it has the worst of both worlds, poor key travel and too large a spacing between keys. Typing has always felt very awkward. In comparison, I absolutely love the Surface Pro 4 keyboard which has wonderful key travel and spacing.

I absolutely agree about the Surface Pro 4 keyboard: I've been using one as my personal laptop for the last 3,5 years and I absolutely love it. Although I must say the keyboard on my girlfriend's Surface Laptop feels slightly better though.

Re: MacBook Pro Keyboard Drives Me Crazy

#503

Post by wlesieutre »

addicted wrote: post #447
tolmasky wrote: post #37

The worst part is that I can tell this keyboard is actually having a detrimental effect on my typing abilities. Since being on these keyboards for years now, I've noticed that my typing speed has slowed, as I spend a significant amount of cognitive energy preparing to fix mistakes. The faster you type, the more annoying it is to go farther back to fix something. I'm not sure how to quantify the focus it steals from t…

I contrast this with the experience my dad has while traveling in NYC with his pro laptop in about 2011. The Apple Store needed 3 days to repair, and he was leaving the city before then. They simply recommended a 3rd party repairer who could do it within the day, which is what happened, and consequently giving my dad what he needed, boosting the Apple eco system, and providing better feelings towards Apple. In the pa…

Did you see their press release this morning?

https://www.apple.com/newsroom/2019/08/apple-offers-customer...

> New Independent Repair Provider Program Expands Genuine Parts Access to More Repair Businesses

> Cupertino, California — Apple today announced a new repair program, offering customers additional options for the most common out-of-warranty iPhone repairs. Apple will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals and diagnostics as its Apple Authorized Service Providers (AASPs). The program is launching in the US with plans to expand to other countries.

> “To better meet our customers’ needs, we’re making it easier for independent providers across the US to tap into the same resources as our Apple Authorized Service Provider network,” said Jeff Williams, Apple’s chief operating officer. “When a repair is needed, a customer should have confidence the repair is done right. We believe the safest and most reliable repair is one handled by a trained technician using genuine parts that have been properly engineered and rigorously tested.”

For "most common out-of-warranty iPhone repairs" I'd bet they're talking about batteries and screens. Especially alongside the recent "battery health" change where it only gives stats for Apple's batteries.

Re: MacBook Pro Keyboard Drives Me Crazy

#504

Post by hsk823 »

Kipters wrote: post #499
parasubvert wrote: post #479

The monotony of this complaint is driving me crazy. It's really simple. 1. If you don't care about MacOS, and want a different keyboard, please buy a Lenovo Carbon X1 and leave us happy Macbook Pro users in peace. 2. If your keyboard breaks, Apple will replace it free. The newer gen keyboards generally don't break. 3. If you really can't type on this keyboard and you really love MacOS, there are lots of decent thin B…

> 1. If you don't care about MacOS, and want a different keyboard, please buy a Lenovo Carbon X1 and leave us happy Macbook Pro users in peace. I would gladly get a Carbon X1 or an XPS 15 if my work didn't require me to use macOS (or better: if Apple didn't require me to use macOS to build iOS apps). Sadly I can't and so I'm too stuck with a 2018 MacBook Pro and its crappy keyboard > 2. If your keyboard breaks, Apple…

I agree with your general point, the last three generations of MBP keyboards are unacceptable, but just because something has "Pro" in it's name, doesn't make it professional or enterprise or mil spec.

Re: MacBook Pro Keyboard Drives Me Crazy

#505

Post by bluedino »

Kipters wrote: post #499
parasubvert wrote: post #479

The monotony of this complaint is driving me crazy. It's really simple. 1. If you don't care about MacOS, and want a different keyboard, please buy a Lenovo Carbon X1 and leave us happy Macbook Pro users in peace. 2. If your keyboard breaks, Apple will replace it free. The newer gen keyboards generally don't break. 3. If you really can't type on this keyboard and you really love MacOS, there are lots of decent thin B…

> 1. If you don't care about MacOS, and want a different keyboard, please buy a Lenovo Carbon X1 and leave us happy Macbook Pro users in peace. I would gladly get a Carbon X1 or an XPS 15 if my work didn't require me to use macOS (or better: if Apple didn't require me to use macOS to build iOS apps). Sadly I can't and so I'm too stuck with a 2018 MacBook Pro and its crappy keyboard > 2. If your keyboard breaks, Apple…

>> after three product releases

Four. Don't forget the 2015 MacBook Retina.

Re: MacBook Pro Keyboard Drives Me Crazy

#506

Post by hsk823 »

shepardrtc wrote: post #490
geolgau wrote: post #487

Earlier quoted context omitted.

Sorry, but when you throw around $2000 you'd expect a better product. Especially when you come from an older version of the device. And every customer has the right to complain about this. So no, they won't leave you in peace - they got every right to do so. Apple did a bad thing and took years to recognize it. (typing on a mechanical keyboard attached to a Thinkpad T480)

Sorry, but Apple did a really great thing with this keyboard. I absolutely love it, and its a shame that its going away because people like to complain on the internet.

which is why the next macbook pro is going back to a scissor design for longer key travel and more reliable performance?

Re: MacBook Pro Keyboard Drives Me Crazy

#507

Post by otakucode »

mcv wrote: post #443
coldtea wrote: post #374

Earlier quoted context omitted.

> Apple has consistently shown that it cares more about form over function. No one needs their laptops to be any thinner than they already are Well, this depends. Here's how a user put it: "I have to admit being a bit baffled by how nobody else seems to have done what Apple did with the Macbook Air - even several years after the first release, the other notebook vendors continue to push those ugly and clunky things.…

There are different use cases for different laptops. I can certainly see the advantage of a laptop that's as light as possible, but that's never going to be a 15" laptop. On the other hand, some people want lots of power or a massive screen, and then making it as thin as possible just makes no sense.

Why is a very lightweight 15" laptop out of the realm of possibility? It's not like displays today are inherently heavy. If OLED panels become viable for notebooks, they weigh nearly nothing, but even with existing LCDs with LED backlighting, those don't weigh much either. They do need to pay attention to making the case rigid across a larger area, but that ought to be possible without adding too much weight given modern materials. The LG Gram 15 only weighs 1.1kg, for instance.

Re: MacBook Pro Keyboard Drives Me Crazy

#508

Post by falcolas »

parasubvert wrote: post #479

The monotony of this complaint is driving me crazy. It's really simple. 1. If you don't care about MacOS, and want a different keyboard, please buy a Lenovo Carbon X1 and leave us happy Macbook Pro users in peace. 2. If your keyboard breaks, Apple will replace it free. The newer gen keyboards generally don't break. 3. If you really can't type on this keyboard and you really love MacOS, there are lots of decent thin B…

The topic of this article is, quite clearly, "MacBook Pro keyboards are unreliable", not "I don't like typing on MacBook Pro keyboards".

If yours is still reliable, that's great. That doesn't take away from the new keyboards being unreliable for an unusually large majority of users.

Re: MacBook Pro Keyboard Drives Me Crazy

#509

Post by HaNdTriX »

I am still waiting on Apple to fix my broken Macbook 2018 keyboard for six month, even though I got apple care. They told me they would call me so I can bring the macbook in. This is the worst customer experience I've had in years. In addition to that, they told me that they won't fix the issue. Instead they'll just clean it.

Re: MacBook Pro Keyboard Drives Me Crazy

#510

Post by gootdude »

erowtom wrote: post #494
parasubvert wrote: post #479

The monotony of this complaint is driving me crazy. It's really simple. 1. If you don't care about MacOS, and want a different keyboard, please buy a Lenovo Carbon X1 and leave us happy Macbook Pro users in peace. 2. If your keyboard breaks, Apple will replace it free. The newer gen keyboards generally don't break. 3. If you really can't type on this keyboard and you really love MacOS, there are lots of decent thin B…

> 2. If your keyboard breaks, Apple will replace it free. The newer gen keyboards generally don't break. This is not true. My keyboard broke and has been replaced with the same generation keyboards. I asked the apple store about it before they start any reparation, they told me they would never replace with a newer generation. (MacBook Pro 2018, a few weeks after Apple introduced the new butterfly keyboards.) I am lo…

You’re not missing out on anything. I have the latest revision of the butterfly design and already had to send in for replacement. The design is useless and none of their bandaid fixes make it reliable.
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