The easiest way to identify a monopoly is to look at how badly a company can treat its customers and still get away with it. My company has a half dozen stories like this about Google in the last year alone. Know what Google is doing to its AdSense partners on a massive scale? They wait until your site has just under the earnings when they have to write you a check, then they terminate your AdSense account for “polic…
I’m not saying your wrong in this case, but that’s not a very reliable measure. Companies that have the best product can treat their customers like shit. Companies that have the lowest prices can treat their customers like shit. Any company that has a strong competitive offering that’s not based on service can treat their customers like shit.