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Show HN: I made a CRM system to make sales fun

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Re: Show HN: I made a CRM system to make sales fun

#152
post #59
post #49

As someone who evaluates CRMs pretty much for a living I'm sad to report there's nothing new here. Great UI - Kudos. But, this is way more expensive than Pipedrive whose UI is arguably as user friendly. I think you've got potential here... but you're priced same as close.io with far fewer features and a similar UI.

What would you recommend for a mom and pop ecommerce? Trying to find something for a couple of friends, but everything is bloated and complex.

In our SMB we went with Nutshell CRM [0]. The starter version has all the features minus sales automation. The UI is fine, they have well written docs [1] and their security docs is actually insightful [2]. Things like an well written API and an actual, live and up-to-date status page etc. make it look like a decent run SaaS business imho.

[0] - https://www.nutshell.com/pricing/ [1] - https://www.nutshell.com/security/

Re: Show HN: I made a CRM system to make sales fun

#153
post #123
post #53

Earlier quoted context omitted.

Check out https://www.monicahq.com/ for a self-hosted CRM (personal).

I love the idea of Monica but I've had serious challenges getting it going in self-hosted land. I plan to keep trying though as the idea of a personal CRM is nearly irresistable. My most recent attempt a few weeks back (following the debian guide in the GH repo + a few fixes on Stack Exchange) resulted in a page that lets you 'register' your first account but for some reason does not load any page. It just appears to…

I am personally doing all that with my own Sciter Notes [1]. That is a free form personal database of HTML documents if you wish.

With notebooks, tags and events.

For customers I have single template in form of definition list (html's under the hood):

  - principal contact:
  - address: 
  - service until:
So to make new customer I simply copy that template and fill those fields. Adding more info if needed for particular customer, etc.

[1] https://notes.sciter.com GitHub: https://github.com/c-smile/sciter-sdk/tree/master/notes

Re: Show HN: I made a CRM system to make sales fun

#154

Earlier quoted context omitted.

part of getting people to pay for it is pricing it properly. No business in their right mind would trust a tool that costs 49/mo for 50k users.

Yeah because you know, NOW really is the best time to prepare themselves for being the next Salesforce or Office 365. Don't you think it's a just little premature for that scale of thinking? I mean, they just got the thing posted on HN.

You don’t have to build the feature, just add a “contact us” button for > users. Building enterprise grade features is a pre-mature optimizations.

Setting expectations and putting people in the right funnel is not. Especially if it’s a cheap change like adding a button.

Re: Show HN: I made a CRM system to make sales fun

#155
No API information.

This is what I look for first when evaluating CRM software, which gives me an idea of the underlying schema and how to extend or integrate the software.

Most smaller CRM's do not support multiple price books, for example, that can be critical to businesses that have price differences between sales channels and regions.

A typical use case, customer story, for your solution would be helpful.

Cheers

Re: Show HN: I made a CRM system to make sales fun

#156

No API information. This is what I look for first when evaluating CRM software, which gives me an idea of the underlying schema and how to extend or integrate the software. Most smaller CRM's do not support multiple price books, for example, that can be critical to businesses that have price differences between sales channels and regions. A typical use case, customer story, for your solution would be helpful. Cheers

Agreed! Having APIs helps me integrate better into our current work flows.

Also, I'd love to see some analytics / visualization features (or integrations into Looker/Tableau)!

Re: Show HN: I made a CRM system to make sales fun

#157

Earlier quoted context omitted.

Some problems you want to have. A huge firm signing up is definitely a problem you want to have. I was first introduced to this concept by a colleague who was going to serve customers manually instead of us programmers automating it. I said he was going to have a major issue when lots of people sign up. He replied "That is definitely a problem I want to have, I hope I get completely overloaded, because then we have t…

> because then we have the money to automate it I think you are missing the point that in this case you _don't_ have the money.

If a big company with 50,000 employees is your customer, you must be pretty blind or stubborn to not get the money you want.

Re: Show HN: I made a CRM system to make sales fun

#158
IANAL but I don't see a "Legal" or "Privacy Policy" in the app itself. Maybe someone in the know can say if it's required or not. I do skim through these document if they exist and I can't find it here. At it's current state, it screams like an open source project since it says "Made with coffee by @drikerf"

Re: Show HN: I made a CRM system to make sales fun

#159
post #147
post #87

Earlier quoted context omitted.

Pipedrive. Its not perfect and there are many situation where I would recommend differently, but it will meet you needs.

Would you be willing to briefly elaborate?

Too many items to elaborate over HN. Here's three easy issues:

1. Estonia company creates some issues for corporate clients. 2. Form fields jammed together & tiny & harder for older users. 3. Not much going on in terms of automation, A.I. or triggers based on contact activity.

Again, much to say, but those are few.

Re: Show HN: I made a CRM system to make sales fun

#160

Earlier quoted context omitted.

Supporting thousands of users from a huge firm, while only charging them $49, is not a problem you want to have. You're just giving away resources at that point.

No, you're letting them start to depend on the tool which allows you to renegotiate for a good deal later

$49 for thousands of users is basically free. For a CRM, a company with a 2000 seat license should be paying well into the tens of thousands of dollars a year, if not significantly more.

You don't renegotiate from $49 to $60,000...

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