Almost all of this is heavily exaggerated, presenting relatively innocuous features as if they were harmful, or calling out simple bugs as if they were intentional and actively malicious. None of it is flat-out wrong per-se (at least as far as I can tell), and I can certainly see where GNU is coming from, but I think for the average user most of the features they're criticizing actually do a lot more good than harm.…
Of course there is no alternative as long as consumers accept it. And consumers don't care since it all seems to work.