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Also, they like to give special privileges to favored entities. Some of these special privileges would likely be counter to any published rules.
True, I think this is likely the real reason.
Google is what, a 3/4 TRILLION dollar company, based on market cap! It's absolutely unfathomable that they have such a prolific reputation of non-customer service and inability to contact them. Any other company would suffer massive consequences with customer service that poor. What will it take for them to turn this around? Maybe they believe they are too big for this to matter?
> they have such a prolific reputation of non-customer service No, they don't, because Android developers and users are not Google's customers. Google gets no direct revenue from them so it has no incentive to provide the kind of customer service that would be expected for a paying customer. The only incentive they have is to provide whatever services will get them more revenue from their actual customers: ad purchas…
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Regardless of the reason, the fact that you can have your livelihood taken away without an explanation or human contact is pretty worrying.
His livelihood was not taken away; he is still free to program for a trade or to sell his apps directly to users.
Guidebook, a 70+ person company, also appears to have just had their account banned as of yesterday morning. It's an app that tells you what's happening at conventions. Hard to see the bad faith there, but I bet the conventions they've signed contracts with this week will be very unhappy. The co-founder has taken to tweeting at his network to try to find a contact. Crazy to think a rogue algorithm might put 70 people…
Now Android is a bit more open than Apple's App store since on can install third party apps outside Google Play, but I personally always got an answer from Apple, even if it took 3/4 weeks, every-time there was an issue with a deployed application.
Google? Unless you know somebody there or you are a big shot it's impossible to contact them, and they don't want to talk to you anyway. And one can only go so far with Twitter shaming...
Good luck to the OP, because he's going to wait a long time for an answer...
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Obviously, they get a cut of App Store revenue. Android is worth many billions of dollars to Google, and having quality apps on the store is an essential part of the ecosystem. To be sure, this is Google failing in a way that they should care about, and likely do care about, but failing none-the-less. The reason is because their culture will not allow them to succeed in these types of human interactions. And there is…
> this will eventually cost them billions of dollars It does - in Google Cloud. This reputation of automated customer service played a non-trivial part in the initial lukewarm response enterprise customers gave. The Eng teams at potential customers looked at the way Google treated their marketing teams and steered clear from Google's - sometimes superior - offerings.
More than that, I suspect.
I, personally, will NOT allow my team to use any Google service, API, etc. for business purposes as it can be summarily revoked. Microsoft and Amazon can do this too, but it seems like the probability is much lower.
I imagine I am not alone.
Guidebook, a 70+ person company, also appears to have just had their account banned as of yesterday morning. It's an app that tells you what's happening at conventions. Hard to see the bad faith there, but I bet the conventions they've signed contracts with this week will be very unhappy. The co-founder has taken to tweeting at his network to try to find a contact. Crazy to think a rogue algorithm might put 70 people…
It's the danger of building your entire business on someone else's platform. Now Android is a bit more open than Apple's App store since on can install third party apps outside Google Play, but I personally always got an answer from Apple, even if it took 3/4 weeks, every-time there was an issue with a deployed application. Google? Unless you know somebody there or you are a big shot it's impossible to contact them,…
Earlier quoted context omitted.
True, I think this is likely the real reason.
Because that sounds right, or because you have particularized knowledge to back that claim up?
Do we need to ask everyone whether they have "particularized" knowledge for every comment they make?
Guidebook, a 70+ person company, also appears to have just had their account banned as of yesterday morning. It's an app that tells you what's happening at conventions. Hard to see the bad faith there, but I bet the conventions they've signed contracts with this week will be very unhappy. The co-founder has taken to tweeting at his network to try to find a contact. Crazy to think a rogue algorithm might put 70 people…