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Launch HN: Vendr (YC S19) – Buying software so you don’t have to

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Launch HN: Vendr (YC S19) – Buying software so you don’t have to

#1
Hey HN: I’m Ryan, the founder of Vendr (https://vendr.com).

We buy and renew software for companies. Why? Because the way it's done now is a pain. Stakeholders, especially engineers, are required to spend unnecessary time with software salespeople. We believe that the buying process should be dictated by the buyer. For example, if you want to procure New Relic, you should be able to do it your way, not the salesperson’s way. Vendr was created so that companies can get the SaaS they need without needing to invest the time to procure.

My background is in software sales. Previous to founding Vendr, I was head of enterprise sales for InVision and director of SMB sales for HubSpot, so I've learned how to buy and sell software. I’ve witnessed that many salespeople are really good at wasting customers' time (unnecessary qualification calls, demos, etc). Buying and renewing software is complicated, and even more if you want to get the best deal. We take care of all that and get you the software you need, fast, and at the best possible price. We also handle renewals and are able to reduce the price per seat as a company grows.

Vendr is currently buying and renewing software for many fast-growing companies. We are currently working with Canva, GitLab, Brex, Drift, HubSpot, InVision, and others. These companies have hired us to save time and money. And it’s working. For example, in our first 12 months working with InVision, we saved them over $1.5M. Many of our customers are good negotiators, but they’ve realized that spending the cycles is not a good use of their time.

Here’s how it works: We are typically hired by the head of finance or engineering. We analyze and organize your current SaaS purchases and renewal dates. You introduce Vendr to your vendors and we manage the procurement process from start to finish—getting you exactly what you need without ever having to pick up the phone. We are integrated into your Slack environment to keep you posted along the way.

We make money via a monthly subscription to buy and renew all of the SaaS in your stack. Our subscription fee is based on your company size and ranges from $2k-10k+. Happy to chat directly at ryan@vendr.com.

Have you experienced specific issues buying software? How have your experiences been working with software salespeople? We’d love to hear your feedback and ideas, and your experiences!

Re: Launch HN: Vendr (YC S19) – Buying software so you don’t have to

#4
post #3

Interesting! Have you bought and sold between any two of your customers? For example, have you bought a GitHub enterprise license for InVision, and procured InVision for GitHub?

Yes-we have procured between customers. Most negotiations are rational (ie: the license count is growing, so it is reasonable to improve the price per license). However, there are also times when mutual customers have issues, are looking to churn, or downsell. In those scenarios, we play match-maker to the customer success Director or VP. That way, they can get involved early, in order to hopefully save the relationship.

Re: Launch HN: Vendr (YC S19) – Buying software so you don’t have to

#6
post #2

It is not clear how Vendr avoids the conflict of interest when negotiating.

Gain-share models are inherently biased, because you make more money as you save more money. This also leads to conflict with vendors, since the incentives are tied solely to financial outcomes.

We took a different approach. We charge a fixed subscription fee and we negotiate towards the outcomes of our customers, not our own.

Our stance is that our customers are great negotiators, they just don't have the time or interest to do it. So, if they were on the phone for the negotiation, they'd be saying the same thing that we are saying.

Re: Launch HN: Vendr (YC S19) – Buying software so you don’t have to

#7
A couple questions came to mind:

1) "ranges from $2k-10k+" -- What is the smallest company size for which you anticipate delivering a positive ROI on those fees vs. the time spent handling purchasing on their own?

2) Do you handle purchasing of non-SaaS software?

Re: Launch HN: Vendr (YC S19) – Buying software so you don’t have to

#8
How much of the value provided here is by combining the custom offer information given to each of your customers into one pool to use as leverage against the individual suppliers?

Also, wouldn't the customer sharing that pricing information with you violate some (most? all?) NDAs?

Re: Launch HN: Vendr (YC S19) – Buying software so you don’t have to

#9

A couple questions came to mind: 1) "ranges from $2k-10k+" -- What is the smallest company size for which you anticipate delivering a positive ROI on those fees vs. the time spent handling purchasing on their own? 2) Do you handle purchasing of non-SaaS software?

1. The subscription price is tied to headcount. If you're below 100 employees, we charge $2k per month and it scales up based on # of employees. We tied pricing to headcount because it is a solid indicator of quantity of products and total $ spend. At these levels, we are to maintain a positive ROI. I'm open to suggestions and improvements with the pricing model!

2. Our sweet-spot is SaaS but we are testing non-SaaS purchases. As an example, we recently helped one of our customers save a bunch of money on their SOC 2 audit fees. Do you have specific non-SaaS purchases in mind?

Also, within our customer base, there is significant overlap in products. Meaning, most companies use G-Suite, Slack, Sfx, and others. So, we've learned how to buy those products efficiently and have a good understanding of what it should cost. This saves everyone's time (including the salespersons).

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