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Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

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Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#61

Post by crawfordcomeaux »

lifeisstillgood wrote: post #44
ksun wrote: post #30

Earlier quoted context omitted.

Appreciate the product feedback -- it's super actionable. We haven't completed a full-on email integration yet because we want to be relatively conservative and make an email integration opt-in (but to come son!) The algorithm is primarily focused on your calendar data and when you've last had an event (if you don't use your calendar, these recommendations might not be great but will get better as you snooze/check of…

Some more notes 1. You recommend I get in touch with me ... and I am only third on the list :-) 2. I generally don't book events / calendar things. It's one of the reasons i think focusing on emails is so useful - I do those all the time and there is digital footprint that can be used to help me (as opposed to sell me ads) 3. Maybe I missed something but I tried to click on the arrow and then the mail icon, but no ma…

Maybe #1 means you've recently connected with yourself and so it isn't the most urgent, but something is still there needing addressing, so it stays close to the top of the stack until you connect with yourself around it? ;)

Don't mind me. I'm just having fun projecting meaning onto things.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#62

Post by rodolphoarruda »

My first CRM implementation in a large enterprise was back in 2004, so 15 years ago, OMG. Since then, I have seen and heard of many implementations that failed miserably because one critical factor: data entry was too hard/complicated. Just look at any CRM solution out there, pick up any entity, let's say, an Account. Click 'add new' and you will see 3 thousand different fields populating your screen, for those you won't have 30% of the data to fill in. Some process will mandate that you fill in at least 60% of that data somehow, so you cancel that creation and move ahead using a workaround.

In my opinion, CRM data entry should always be incremental/progressive, very granular, allowing processes to flow without frustrating users. That is key to user adoption and to any project success. Just my 2cents on this.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#63

Post by wil5for »

I've been thinking about solving the same problem for myself personally (Even made an app here: https://apps.apple.com/us/app/prim-relationship-manager/id14...).

How are you avoiding manual data entry given social media's reluctance to release this information? Semi-related, how are you respecting user's data?

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#64

Post by gitgud »

AIME15 wrote: post #5

> Add "Dex for Chrome"? >> It can: >> Read and change all your data on the websites you visit No thanks

With chrome extensions, unfortunately that's the only option for developers; read all urls/data or no access to urls/data

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#65

Post by Chirael »

I thought I was going to have to build something like this myself but finally found a “good enough” app (ABC / Always Be in Contact). It has a few warts but since it’s free I can’t complain and it’s definitely helped me stay in touch with people

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#66

Post by ksun »

caust1c wrote: post #58

Give me an option to pay and be more clear in your data policy and maybe I'll give it a shot. I've been wanting something like this for a while but the privacy policy is pretty vague and far too broad for me to trust a service like this: https://getdex.com/privacypolicy

I'm happy to take your money and also clarify the privacy policy -- will follow-up with you when that's done!

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#67

Post by ksun »

zhicong wrote: post #56

Ugh, I wish this existed before I went to build a simpler extension to help remember my Facebook friends better! ( http://trybackstory.com - shameless plug) It's great that you support all the social sites - it was enough work for me just to integrate private notes and tags into Facebook. If only I had put in more time into Backstory to turn it from a side project into a full-fledged product like yours! One thing I d…

Backstory looks super interesting! Will definitely try it out too :) Thanks for the feedback about the sidebar integrations; we're in the process of revamping it and will likely move some of this information to a popup instead.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#68

Post by scrollaway »

Do you have a demo or some more insightful screenshots of what the app is? Even if I wanted to sign up to the site, I'd have to fill in a bunch of stuff to actually have a meaningful overview of the UI.

I appreciate you have two-way contact syncing with Google Contacts which is a big thing that's lacking in monica.

I also appreciate the Chrome Extension you mentioned. Is there deeper integration there, eg. do you allow me to back up / view data on my facebook friends through Dex?

What I looked for in Monica, and simply did not find, was a true single-source-of-truth for all my contact interactions, be those on Facebook, Twitter, Discord, SMS, Hangouts …. It's less a matter of wanting to keep in touch with people (I love being able to set reminders for specific things, but lacking a good UI I just end up making those in Google Calendar), and more a matter of being able to quickly find things I may have discussed with someone.

For example I talk to my girlfriend through all three of Messenger, Discord and SMS, and I'd like to be able to have a single history to sift through should I look for something she told me (groceries to get, an address / door code to remember, a photo she sent …).

Again, to me the selling point of these kinds of personal-service websites are to offload parts of my brain to software that is more efficient at the task. Notion does a great job being a generic note-keeping / database app. Calendar does a great job at helping me remember everything time-bound events. A personal CRM should do a great job at helping me remember everything there is to remember about another person / a relationship with that person.

Re: Launch HN: Dex (YC S19) – personal CRM that reminds you to keep in touch

#70

Post by ksun »

wil5for wrote: post #63

I've been thinking about solving the same problem for myself personally (Even made an app here: https://apps.apple.com/us/app/prim-relationship-manager/id14... ). How are you avoiding manual data entry given social media's reluctance to release this information? Semi-related, how are you respecting user's data?

Thanks for sharing Prim! Really interesting. Manual data entry as you know is the hard part -- any personal CRM will require some data entry. We try to make this easy with a calendar integration and Chrome extension, but it's not perfect and always a challenge.

With user data: our privacy policy is here (https://getdex.com/privacypolicy) and we chose a subscription model so your data stays yours -- and private.

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