Does that mean that they'll offer a full refund if your travel plans change, since tickets get more expensive closer to the day of the flight anyway?
Google to Offer a Best Price Guarantee on Certain Flights
31–40 of 216 posts
Re: Google to Offer a Best Price Guarantee on Certain Flights
#32My question is, with Google's pretty much non-existent customer service (unless you're on G-suite), how difficult is the process going to be to get to a human if you want to make a claim that they weren't the lowest price?
A while back I applied for a price protection partial refund when I bought a Nexus something or other and they dropped the price a week or two later.
It took less than 24 hours for the money to be back on my card - I don't think any humans were involved. Why would they be?
Re: Google to Offer a Best Price Guarantee on Certain Flights
#33Does that mean that they'll offer a full refund if your travel plans change, since tickets get more expensive closer to the day of the flight anyway?
I very much doubt it. Those would be new tickets, not a changed price on existing ones.
Re: Google to Offer a Best Price Guarantee on Certain Flights
#34My question is, with Google's pretty much non-existent customer service (unless you're on G-suite), how difficult is the process going to be to get to a human if you want to make a claim that they weren't the lowest price?
A while back I applied for a price protection partial refund when I bought a Nexus something or other and they dropped the price a week or two later. It took less than 24 hours for the money to be back on my card - I don't think any humans were involved. Why would they be?
> I don't think any humans were involved. Why would they be?
The question is not "can I contact a human if it all goes well and everything works perfectly?"
The question is "can I contact a human if it doesn't?"
Re: Google to Offer a Best Price Guarantee on Certain Flights
#35If the airlines know that most of tickets for a flight have been sold via Google, then what's to stop the airlines from drastically dropping the price of the last ticket just to cost Google a ton of money? There's no way this could work if the airlines were in a legitimately adversarial relationship with Google.
If most tickets for that airline come from Google then that airline has little incentive to burn Google with its pricing practices.
They definitely have an incentive to take advantage of Google. If an airline regularly drops the price, and Google keeps refunding the price difference out of their own pockets, word will get out. People are going to preferentially book on that airline, knowing that the day before the flight they're going to get a big rebate.
That brand loyalty will remain even if Google kicks them off of their platform. Moreover, as more airlines get kicked off, Google is left with a smaller and smaller subset of airlines it is brokering tickets for.
Re: Google to Offer a Best Price Guarantee on Certain Flights
#36This appears to be a time-limited promotion. > When we predict the price won’t decrease for select itineraries booked between August 13 and September 2, we’ll guarantee the price won’t drop, and we’ll refund you the difference if it does.
Do they say if this is US-only?
Re: Google to Offer a Best Price Guarantee on Certain Flights
#37Google putting the finishing touches om the ITA software acquisition. https://en.wikipedia.org/wiki/ITA_Software But oddly closed google trips, which frankly was decent. Google sometimes seems like incoherent.
I liked google trips and finance, light weight to the point. Not sure what happened to either of them, maybe just less discoverable these days.
Google Finance has turned into some sort of monstrosity all in the name of “engagement”.
Re: Google to Offer a Best Price Guarantee on Certain Flights
#38Seems like it will apply to such a small subset of flights (that are already probably higher than you'd want because they're soon).
There is no way Google is going to guarantee if there is a potential sale window from the airline.
Re: Google to Offer a Best Price Guarantee on Certain Flights
#39If the airlines know that most of tickets for a flight have been sold via Google, then what's to stop the airlines from drastically dropping the price of the last ticket just to cost Google a ton of money? There's no way this could work if the airlines were in a legitimately adversarial relationship with Google.
Even better, have the airlines themselves buy up the tickets via Google. Then drop the price to nearly 0 on the last ticket. Then release the tickets for sale back to the public. Instead of just hurting Google, now, the airline has basically gotten to sell a whole plane's worth of tickets twice.
Re: Google to Offer a Best Price Guarantee on Certain Flights
#40> To see your trips and travel research, turn on these settings: Private results, Web & app activity This is the main reason why I will never be able to use www.google.com/travel. I used to use the Trips app with no search history, but Google is shutting down Trips in favor of forcing people to loosen privacy settings. It is very disappointing because Trips worked very well.
Ah yes, same as my new Pixel. Apparently to be able to give me temperature in Celsius instead of Fahrenheit, Google would like to know every app activity and usage as well as everywhere I have been. This sort of privacy bundling really should not be allowed.
That sounds like a GDPR violation.