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Focus on the high-expectation customer

uxdesign.cc

11–20 of 57 posts

Re: Focus on the high-expectation customer

#11
post #2

Writers: stop being so damned bossy. The imperative title has had its run in the fussy etiquette pieces that so often pass as 'opinion' in newspapers. It wasn't any good there, and doesn't merit wider adoption.

It appears the title has been changed. I wasn't going to read the article because of the old title. It was actually a great read!

Re: Focus on the high-expectation customer

#12
post #2

Writers: stop being so damned bossy. The imperative title has had its run in the fussy etiquette pieces that so often pass as 'opinion' in newspapers. It wasn't any good there, and doesn't merit wider adoption.

I'll take "bossy" over "10 Reasons You Should Focus on the High-Expectation Customer, Number 8 will Astound You!!!!" any day of the week.

Re: Focus on the high-expectation customer

#13
I have high expectations for free apps/services: They need to work immediately without a learning curve. See "hallway testing". They need to be competent but only modestly useful, if better alternatives are not available.

I have different high expectations for something I pay for. They need to be marketed to me, proving to me that they solve my real life problems competently. They can have a reasonable learning curve.

Re: Focus on the high-expectation customer

#14
>Once you identify your benefiter, you need to understand how your product can help them get where they want to be.

How can you identify a benefiter of a product, without knowing the problem that the product is going to solve (help them where they want to be)?

>hacks are temporary fixes at best. They (the high expectation customers) need a single solution that meets all their demands.

This isn't true, a hack doesn't imply that it's temporary, its longevity depends on the underlying problem and problem space. And even if they would be temporary, quick hacks can be more flexible and make it easier to react to a changing environment, so if that's important..

Re: Focus on the high-expectation customer

#15
post #2

Writers: stop being so damned bossy. The imperative title has had its run in the fussy etiquette pieces that so often pass as 'opinion' in newspapers. It wasn't any good there, and doesn't merit wider adoption.

I like it, it is direct and straight-forward.

Try not understanding such titles as commands and get outraged, but instead as advice or suggestions that you are free to take or leave.

Re: Focus on the high-expectation customer

#16
post #7

Hallelujah! Maybe this will put a dent in the current dumbification trend of all apps/UIs etc. that's probably due to 'designing for the lowest common denominator'. Hint: any app/tool/etc. that's "designed for the average user", will only help its user be(come) average and below average! Now try imagining selling a product with the slogan "XYZ - Helping you stay mediocre, and even drop below the average! Use us every…

That was my initial gut feeling as well but high-expectation doesn't necessarily mean "more features" or "more customization". It could mean "simply works without much trouble" and then the dumbification trend fits perfectly.

Re: Focus on the high-expectation customer

#18

I have high expectations for free apps/services: They need to work immediately without a learning curve. See "hallway testing". They need to be competent but only modestly useful, if better alternatives are not available. I have different high expectations for something I pay for. They need to be marketed to me, proving to me that they solve my real life problems competently. They can have a reasonable learning curve…

You could reject some very good free apps then. But I kinda agree with you. It's partly the phenomenon of attaching little value to something one gets for cheap/free. And conversely, people can bend over backwards to be impressed by something they pay a lot of money for.

Re: Focus on the high-expectation customer

#19
I know this is bound to get modded to oblivion but, what about customers who want utility based on real engineers and hackers and not magic marketing fluff. My day job is a diesel engine mechanic so im sure as shit not a "benefiter" or a runner or any of that. I dont have any kefir cultures or micro-greens unless somethings turned bad in the fridge.

Example: I own a ramnode VM, and it lets me do 90% of the studying and hacking i like because the people who make it happen are probably really interested in Linux like me. ramnode gives me space to really, really screw up a lot and learn how to recover or learn how to push forward. I get a good back-door to un-screw whatever it was i thought was a good idea (last week it was dd)

why not listen to the sysadmins and the SRE?

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