Earlier quoted context omitted.
The store's. I put the hat on while I continued shopping. I had every intention of buying the hat, but apparently the paper fell out. The employee came to me fist-clenched, with a fighting tone. I'm sure you're skeptical and think there's two sides to every story, but I don't want to expand too much on the story for privacy and retaliatory concerns. I invite you to come to SoHo, NYC and visit a few stores if you have…
I've lived in NYC all my life and am familiar with the scene. Did they ask you nicely (initially) to pick it up? What was the tone of your response? These are two missing clues on how this might have gotten started.
Nope. It was "Are you going to buy that?" and other rhetorical heckling questions. I said "yes" and didn't give them the attention they want. Eventually, looks over to my girlfriend, turned back to me, and commands me "go pick that up". If they simply asked "did you drop that?" I would have immediately said "oh, sorry, I didn't see that" and done so.