Earlier quoted context omitted.
You can pick frequent or point-to-point service but you can rarely have both. Transfers are a perfectly normal part of a transit network.
Ok, but buses often travel more convenient routes in Melbourne because they're able to head in directions trams can't. Offering a general principle doesn't somehow refute reality.
If you look at a map of Melbourne's frequent services (tram and bus) they pretty much all form a grid. https://melbourneontransit.blogspot.com/2019/04/are-you-near...
Auckland redesigned its transit network to have more frequent routes requiring transferring, and public transport ridership is poised to double in ten years. https://www.stuff.co.nz/auckland/111564109/aucklands-unbelie...