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Employee happiness and business success are linked

economist.com

191–200 of 228 posts

Re: Employee happiness and business success are linked

#191

Earlier quoted context omitted.

> That story was basically a plant from Amazon Evidence? > Quillette is absolutely not a high quality news source Really? I find their articles to be written well. They are respectful and balanced in their tone, and provide a lot of evidence for their points. Are you sure you don't just disagree with their centrist perspective? You've not actually offered any critique of this article.

Quillette does not feature a centrist perspective. See Media Bias Fact Check’s overview, in which they’re considered “Right” and to feature pseudoscience and poor reporting [1]. Also see the Wikipedia page on Media Bias Fact Check for citations to show that they’re reputable [2]. See also AllSides' overview, in which they’re considered to “lean right” [3]. [1] https://mediabiasfactcheck.com/quillette/ [2] https://en.…

Media Bias Fact Check is NOT reputable. Your own Wikipedia link says the following:

> The Columbia Journalism Review describes Media Bias/Fact Check as an amateur attempt at categorizing media bias and Van Zandt as an "armchair media analyst."

> The Poynter Institute notes, "Media Bias/Fact Check is a widely cited source for news stories and even studies about misinformation, despite the fact that its method is in no way scientific."

I read through the Media Bias Fact check article on Quillette and it makes bold claims about Quillette having poor sourcing or featuring pseudoscience but it provides weak or cherry-picked examples from a much larger body of published articles. For example, it mentions 'hereditarianism' as pseudoscientific, even though there is peer-reviewed published research supporting it that is referenced in the Quillette article they are critiquing. It also tries to discredit Quillette based on association - it mentions a couple people who have written articles on Quillette and discusses _their_ reputation, rather than directly factually refuting specific points.

If anything, this write-up on Media Bias Fact Check is itself super biased.

AllSides is more reputable but they have also rated Quillette as Center for long periods of time previously. AllSides also mentions this about Quillette alongside their current "lean right" rating:

> Worth noting: some on the team thought Quillette deserved a Center or Lean Left media bias rating. This is because Quillette features classically liberal arguments, but classically liberal ideas are now more commonly associated with the Right. Our confidence rating for Quillette's media bias rating is "Initial or Low."

Also, AllSides's methodology is US-centric - which is different from centrism more broadly.

> The AllSides Media Bias RatingTM reflects the average judgment of the American people. We don't use a convoluted mathematical or artificial intelligence model, but instead have regular people representing the broad spectrum of Americans blindly rate the bias of articles. That produces a fair, verifiable bias rating.

Centrism also means neutral or truth-seeking to some people, whereas to others it refers to a relative position on a political spectrum. I find Quillette to be generally centrist in that it is neutral/truth-seeking because they are willing to take controversial positions and discuss them logically, in depth, with substantial evidence. By and large, Quillette features high quality articles and significant sourcing. No journalistic outlet is perfect and it wouldn't take me long to pull out examples in the NYT, WaPo, WSJ, or other big publications to try and paint a negative image of them as Media Bias Fact Check did.

And to get back on point, no one has refuted what this particular article claims. Amazon has higher pay, better benefits, and better conditions than other warehouse jobs. There is even a comment in this very HN discussion from an Amazon warehouse worker that says "I'm part of the career choice program which pays for 95% of my college tuition, fees, and books for an IT program (which I chose)." And this isn't the only comment in this discussion from an Amazon warehouse worker. If there are claims otherwise, that other warehouse jobs are better, name them and cite evidence.

Re: Employee happiness and business success are linked

#192
post #24

Earlier quoted context omitted.

I'll bite because it's a reasonable question. I think linking to paywalled content is allowed because there are fairly easy ways around paywalls, but posting a roundabout directly goes (I believe) against HN policy. An example of how to get around the Economist paywall is already elsewhere in this thread.

> but posting a roundabout directly goes (I believe) against HN policy Not true; it has long been customary for people to share paywall workarounds in the comments, and the moderators welcome/encourage it.

Comments yes, not as posts (possibly).

Re: Employee happiness and business success are linked

#193

I use a book called "first break all the rules" It is also based on gallup data. They determined that employee happiness was not correlated to company success. They did find that the following questions in order were highly correlated to company success. 1. Do I know what is expected of me at work? 2. Do I have the materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I…

13. Am I a capitalist?

Re: Employee happiness and business success are linked

#194

Earlier quoted context omitted.

>If Burger King significantly increased the salary of their workers or otherwise found ways to improve their morale, would it benefit Burger King in the long run? I tend to suspect so, but it would be hard to prove. It would not benefit Burger King as its clientele’s main goal is purchasing at the lowest price and they will happily go to McDonalds if prices went up. Not all businesses have the luxury of selling to pe…

Worker wages could go up without increasing the cost of a burger (or other food item), it would just mean the owners make less money per sale. If the decreased stress leads to Burger King workers being more productive (and/or more pleasant to customers), that could mean more sales and more money for everyone involved.

Restaurants are notoriously low margin businesses, I doubt there’s much room to move up in wages, which is also their greatest cost.

Re: Employee happiness and business success are linked

#195

Earlier quoted context omitted.

Good ideas come from all skill levels. But good idea vs bad idea ratio is fundamentally what separates those in or out of brain space. To get your ratio up, you need training and experience in making good ideas more frequently and bad ideas less frequently. And then you get placed in a space where your ideas are your core output. Those people tend to be salaried the most often. And they don't like to spend their time…

What your casual elitism disregards is that people who actually do the work can have different ideas, especially related to the work they are doing. Put another way, since they have a different perspective than the higher-ups, they are sometimes able to find potential efficiencies and product improvements that wouldn't occur to others. Additionally, front-line workers can see real problems with how customers experien…

I think you're right. The front-line workers often have a certain level of ground-truth about how processes actually work in practice. They may not have all the same information as the higher-ups, but they have a very unique and valuable perspective that can be used to improve strategic decisions.

IMO, this is one of the reasons why distributed command (as opposed to centralized command) models often work better, particularly in a fast moving environment.

Re: Employee happiness and business success are linked

#196
post #40

Earlier quoted context omitted.

Why, this makes sense. In every industry, there are employees whose influence on the company success is outsized, and who are hard to hire or train. In software industry, they are experienced engineers and product managers. In a fashionable restaurant, they are experienced cooks. In an airforce, they are experienced pilots and repairmen. Etc. When these people are happy with their work, they achieve great results. Wh…

Look at the success Trader Joe's and Costco have had. Either company could replace the happy, experienced checkers, who care about what they're doing and how they're doing it with $10/hr people who have no stake in what's going on. The important distinction is the stake that your employees take in what's happening. The people who are closest to and most affected by problems are the best suited to solve them. If you h…

Reminded me of a Jocko Willink quote I just came across today:

"People that don't love what they're doing, that don't like what they're doing, they have problems. They're not enjoying it, they're not putting in the extra hours, they're not being creative in trying to find new solutions. So when you love something and you're passionate about it, you put the extra effort into it naturally, you try and get creative with it naturally, and you end up more successful naturally because it's something that you care about."

Re: Employee happiness and business success are linked

#197

Earlier quoted context omitted.

So you let them sit for 8 hours, go home and watch football. What's next? They're happy forever and don't bother you? No, it's likely something from the list.

The list seems likely to be important, but I note that no form of material compensation is listed, and even people who don't particularly care for material wealth will probably put food-and-shelter above most or all of that list (with a possible exception for point 8, with people and companies that have a particularly strong Cause).

Study after study provides evidence that compensation is the most important motivator up to some individual range/level, at which point its leverage quickly tapers off. Food & shelter would definitely be below the cut-off but a 5% increase could be huge for some and meaningless for others. The challenge is everyone's curve is going to be different.

This list jives with the internal motivators that appear to drive really great work above the survival level: safety, opportunity and recognition.

Re: Employee happiness and business success are linked

#198

I use a book called "first break all the rules" It is also based on gallup data. They determined that employee happiness was not correlated to company success. They did find that the following questions in order were highly correlated to company success. 1. Do I know what is expected of me at work? 2. Do I have the materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I…

I answered no to a lot of these... not exactly an eye-opener, as I'm looking for a new job. Still, I'm not super unhappy with my current role, but this does help put into perspective why I want a change. The ones that stand out most to me are 6 and 11. My old manager definitely encouraged development and would talk about progress. Company's shuffled around a lot and now it just seems like everyone's kind of going thr…

You highlight an important point: your direct manager can really make or break a lot of these but they're ultimately beholden to the same macro environment as you. I try to shelter my direct reports but if we M&A, cancel major projects or change strategic direction my teams are not isolated from the impact which can be really hard on things like working towards specific career goals and directions.

My biggest self learning while becoming a manager is that the developer acid test of "smart, gets stuff done and not an a-hole" still applies, maybe more than before. I used to get personally invested in my work and now I care about each person.

Re: Employee happiness and business success are linked

#199

I use a book called "first break all the rules" It is also based on gallup data. They determined that employee happiness was not correlated to company success. They did find that the following questions in order were highly correlated to company success. 1. Do I know what is expected of me at work? 2. Do I have the materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I…

These questions are also rephrased versions of questions mentioned in most management books I've read that are focused on employee development. The more I dig into employee development and management the more I realize a lot of startups, claiming they're data-driven, just skip over all data related to actually managing people, managing work spaces, etc.

>I realize a lot of startups, claiming they're data-driven, just skip over all data related to actually managing people

Absolutely. We started Cally [0] to help people be more data-driven about leading & building teams. There is tons of research on what actually makes a team high performing, engaged, inclusive, but most managers are taking shots in the dark

[0] https://www.cally.ai/

Re: Employee happiness and business success are linked

#200

I use a book called "first break all the rules" It is also based on gallup data. They determined that employee happiness was not correlated to company success. They did find that the following questions in order were highly correlated to company success. 1. Do I know what is expected of me at work? 2. Do I have the materials and equipment I need to do my work right? 3. At work, do I have the opportunity to do what I…

Oh jeeze. My employer obviously uses this book as well. We get these survey questions all the time and now I know where they came from.
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