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The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

theatlantic.com

71–80 of 231 posts

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#71
post #25

Earlier quoted context omitted.

Do you happen to live in Europe? I've only ever seen the inspections in Europe.

Yes. The article mentions various “fraud detection” schemes in place (weight etc) but I don’t get why random checks aren’t just used instead, or in addition?

I once left cash on a machine and sat with store security while they went back through the video to see what happened to it. (They were happy to give me the money after seeing someone quickly pocket it before the attendant noticed)

If they wanted to cross-check, the videos see everything - but obviously it's not cost effective.

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#72

Earlier quoted context omitted.

I hope society will one day reach a level of honesty and trust where we can just leave stores unlocked and unattended at night.

Gas stations are already this way. I've pumped gas at unattended or closed stations. The credit card machine works the same either way.

It’s pretty hard to steal gas from a gas station though. They take the money first and you can’t really take extra gas since it’s all measured.

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#73
post #33

Earlier quoted context omitted.

> it seems reasonable for the seller to pay something for the buyers' labor as cashier. One argument against that is that if people are willing to provide that labor freely, it's worth nothing. Another argument: before supermarkets, you'd ask the clerk to get a list of things from the shelves (which customers couldn't access). Now this labor is done by customers. Self-checkout is just another change like that.

Extending this: there are services that will deliver your groceries to your house. If we go to a store and take things home ourselves, are we working for free? There’s no correct balance between customer labor and employee labor. Choose what suits you. If your chose store forces you into an arrangement you don’t like, choose a different one.

That's not the same thing. Those services cost extra. If you go to the store and take home the things yourself, you're avoiding paying the extra fee for those services

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#75
post #38
post #17

I must be a rube, because I've never stolen from one of those things. When it makes a mistake I call the attendant to correct it. Mainly because I support the idea of automation and want it to work well. Maybe it's just the reliability engineer in me that wants to call out the bugs and have them fixed. Or maybe it's the former security engineer in me who got paid to find the flaws in these systems and my ethics deman…

> Mainly because I support the idea of automation and want it to work well. I must be missing something. Where is the automation? It's just the customer doing all the work instead of an employee.

I don't know what it looks like in the US, but here in Europe it is often faster / more convenient to use the self-checkout. The lines are shorter, it's easier to bag everything, and it's easier to keep an eye on all the prices.

Plus there are random inspections every now and then, and usually cameras on each machine. To top it off, they don't take cash, only debit cards, so it's very easy to find any wrongdoers. I wonder if the anonymity of cash is part of the 'problem' here.

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#76

Earlier quoted context omitted.

I hope society will one day reach a level of honesty and trust where we can just leave stores unlocked and unattended at night.

I think that may have happened to me accidentally once: a couple years ago I was sick and unable to sleep, so I went to a grocery store at about 1 AM to buy decongestants so I could maybe get some sleep. Most of the lights were off inside and I didn't see another person there, it was sort of creepy actually, but I figured, meh, 1 AM. I bought my pills with the self checkout and left. About a week later I was at the s…

Don't think that's possible. They have to open and close registers for accounting etc.

Maybe someone was in the store and just had not yet closed down the checkouts.

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#77
post #17

I must be a rube, because I've never stolen from one of those things. When it makes a mistake I call the attendant to correct it. Mainly because I support the idea of automation and want it to work well. Maybe it's just the reliability engineer in me that wants to call out the bugs and have them fixed. Or maybe it's the former security engineer in me who got paid to find the flaws in these systems and my ethics deman…

The self-checkout at Costco is a godsend. I usually buy 2-5 items at Costco, and the self-checkout allows me to avoid standing in line behind people with overflowing shopping carts. I can pay in about 30 seconds and get out of there.

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#78

>> “There is NO MORAL ISSUE with stealing from a store that forces you to use self checkout, period. THEY ARE CHARGING YOU TO WORK AT THEIR STORE.” I find the twisted reasoning in this comment shocking and I don't really know what to say. It is a kind of twisted reasoning that I've only seen in people who were high on strong narcotics and were carried away by waves of wishful thinking and delusions, or, again, extrem…

"It is a kind of twisted reasoning "

Although I disagree with it, I do understand the logic behind it. The companies doing this are usually capitalist, not virtue-driven. They don't care about morals, laws, etc. They screw over their customers in any way they can get away with. They also do things that cause their customers problems but lie to them about the reasons. Self-checkouts make the customer experience worse for most (not all) customers. When they add them, they usually do a staff cut followed by telling self-checkout workers to push customers to check themselves out. Nothing is given in return for the extra hardship. It's just a middle finger to the customers that made them the money to buy the machines (or invest in better customer experience) in the first place.

So, some are following that "do whatever I can get away with that's in my self interest" mentality giving them the middle finger back. Funny enough, in my area, most of these companies with poor security in their self-checkouts are nickle and diming the people that run them on top of increasing the number of machines they watch or side jobs they have to do on top of self-checkout. I had to wait a few minutes earlier today for my self-checkout clerk to stop bagging at a register to fix a problem on my self-checkout. Needless to say, that kind of crap just adds to opportunities for people stealing or just walking out to buy their stuff somewhere with fast-moving people at registers. I've done the latter many times since a trip to convenience store was faster than the lines at similar prices.

I'd be more outraged if it was someone ripping off Publix, Costco, or Aldi.

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#79
post #17

I must be a rube, because I've never stolen from one of those things. When it makes a mistake I call the attendant to correct it. Mainly because I support the idea of automation and want it to work well. Maybe it's just the reliability engineer in me that wants to call out the bugs and have them fixed. Or maybe it's the former security engineer in me who got paid to find the flaws in these systems and my ethics deman…

I hope society will one day reach a level of honesty and trust where we can just leave stores unlocked and unattended at night.

I’ve seen a few luxury condo buildings in Canada with a 24/7 convenience store and self-checkout, though with an entrance that only tenants can access (and I guess surveillance).

So this is starting to happen already, but proliferation really depends on expanding the social contracts that can enable this. The above convenience store wouldn’t last in an apartment building where the tenants weren’t exceedingly well-off as the world is now.

Re: The Banana Trick and Other Acts of Self-Checkout Thievery (2018)

#80

>> “There is NO MORAL ISSUE with stealing from a store that forces you to use self checkout, period. THEY ARE CHARGING YOU TO WORK AT THEIR STORE.” I find the twisted reasoning in this comment shocking and I don't really know what to say. It is a kind of twisted reasoning that I've only seen in people who were high on strong narcotics and were carried away by waves of wishful thinking and delusions, or, again, extrem…

I don't shoplift, but I'm appalled at the double standards that are often applied to consumers and workers compared with large companies.

Amazon is selling counterfeit products to unwitting shoppers across the United States. Large firms like this do not subject themselves to any code of ethics like we do; there is only the risk of getting penalized. Yet their business models are reliant on us acting ethically. It is one big scam that preys on human decency, so I really don't blame someone for taking extra fruit at the self-checkout after doing a cost-benefit analysis and making the profitable choice.

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