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Earlier quoted context omitted.
600k is different than 13k. People were buying it at the advertised price, and a few camera losses is almost nothing financially to Amazon
I once screwed up my tax return and paid the IRS too much. I did not know I'd made an error until I received a check from the IRS for the overage.
Amazon would be within their rights to refuse to honor such purchases. I also don't think it's ethical to take advantage of such mistakes. What if it was you who accidentally listed your house for $60,000 rather than $600,000? What if you accidentally included an extra 0 on the check you wrote?
In my ethical framework it is more than fine to take advantage of a mistake by one of the largest companies in the world. They'll take advantage of you if given the chance.
Given the algorithmic pricing on a lot of things (everything?) sold on Amazon there’s probably money to be made building some bot that checks for pricing mistakes and buys when one is found.
I believe this was common on eBay. People also looked for common misspellings of items, misspellings that would lead items to get fewer ids and usually end underpriced relative to similar items.
I doubt they will cancel the orders. Amazon lives by customer service. They seem to just write off their mistakes directly from revenue. I learned this when I was scammed for a $5000 and Amazon let the scammer keep, refunded me and closed the issue in one fell swoop.
Source: received an incorrect item from Amazon (women's briefs instead of a set of pens!), later told that the pens I'd ordered were now out of stock so I was just S.O.L.
Earlier quoted context omitted.
In my ethical framework it is more than fine to take advantage of a mistake by one of the largest companies in the world. They'll take advantage of you if given the chance.
It's worse than that. "Given", hell, they have whole teams of people lobbying and marketing and scheming to create such chances.
I doubt they will cancel the orders. Amazon lives by customer service. They seem to just write off their mistakes directly from revenue. I learned this when I was scammed for a $5000 and Amazon let the scammer keep, refunded me and closed the issue in one fell swoop.
Amazon is so big that they can drop probably $200,000+ In revenue in exchange for news articles like this one and to let users know Amazon always takes their side.
Say a new non-unicorn competitor joins the e-commerce space. They can't afford to burn money like Amazon can, so disputes are treated on a case-by-case basis with investigating sometimes taking weeks before choosing whether or not to side with and refund the customer or not. This causes:
1. People don't think this competitor cares about them/sides with them as much as Amazon does since support cases take a long time 2. People get angry when eventually they don't get their refund (since Amazon will courtesy refund long time prime customers often with no questions asked) and post about it online [with a warped story in their favor]
Suddenly people stop buying from this company because there isn't a 99.5% chance that the company will refund any future fraud or mishaps. Why take the chance buying from them if Amazon is known to always do whatever it takes to keep you happy?
This is a prime example of how eBay works as well. Maybe this has recently changed, but as a seller, ebay is commonly known to always side with the buyer in disputes unless the seller can prove the buyer's claim wrong. This is largely to prevent eBay from receiving a name of a service where you can get scammed easily (whether or not this has achieved the desired effect is another story).
I recently "got" free echos from Amazon pricing error only to see the orders get cancelled and a single echo shipped at the normal prime day pricing though that was not what I agreed to.
I doubt they will cancel the orders. Amazon lives by customer service. They seem to just write off their mistakes directly from revenue. I learned this when I was scammed for a $5000 and Amazon let the scammer keep, refunded me and closed the issue in one fell swoop.
Amazon is less customer-friendly than ever before. They refused to adjust a TV I purchased 7 days ago to the Prime Day pricing which was $400 off. The only solution according to them was to purchase another TV at the Prime pricing and return the original. That's unfriendly to the customer, it's unfriendly to the planet, and it's unfriendly to Amazon's bottom line. An all-around disaster.