Live data from Hacker News

Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

petapixel.com

51–60 of 526 posts

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#51

Earlier quoted context omitted.

Honestly amazon would be better off honoring it. It’s a drop in the bucket and good publicity for prime.

Yes, Amazon would be. That doesn't make what the customer did ethical.

What's unethical about buying something for the listed price?

edit: rephrased for clarity

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#52
post #31

> Others also reported that they successfully price matched gear at retailers such as Best Buy and Walmart. Wow, this is incredible if true. Not just as a sign of how much these traditional retailers will stick to their promises, but also how the ostensible safeguards of brick-and-mortar/human-touch can still be subverted by algorithmic error. I've never worked at retail but if I saw such a drastic reduction I'd call…

Isn't that a good thing? A "price match" with a bunch of exclusions isn't really a price match.

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#53
post #31

> Others also reported that they successfully price matched gear at retailers such as Best Buy and Walmart. Wow, this is incredible if true. Not just as a sign of how much these traditional retailers will stick to their promises, but also how the ostensible safeguards of brick-and-mortar/human-touch can still be subverted by algorithmic error. I've never worked at retail but if I saw such a drastic reduction I'd call…

Automation FTW!

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#54
post #41

Amazon would be within their rights to refuse to honor such purchases. I also don't think it's ethical to take advantage of such mistakes. What if it was you who accidentally listed your house for $60,000 rather than $600,000? What if you accidentally included an extra 0 on the check you wrote?

In my ethical framework it is more than fine to take advantage of a mistake by one of the largest companies in the world. They'll take advantage of you if given the chance.

It's worse than that. "Given", hell, they have whole teams of people lobbying and marketing and scheming to create such chances.

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#55
post #51

Earlier quoted context omitted.

Yes, Amazon would be. That doesn't make what the customer did ethical.

What's unethical about buying something for the listed price? edit: rephrased for clarity

What if you accidentally paid extra to a bank, supermarket, paying back your friend, whomever and the recipient thought "Wow, great, I ain't tellin' -I get to keep that, that's awesome!"

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#56

IANAL. Any U.S.-based lawyers out here? I believe a listed price is an "invitation to treat" which means a retailer can charge whatever they like regardless of listed price (whether in a physical or online store), but at what point can't an online retailer cancel/back-out of a transaction? Let's say the merchant and buyer are both California-based for simplicity. Would it be legally similar to "theft by discovery" (e…

2007ish time, I found a TV ok Best Buy for $35 which was originally maybe $1500. It was through one of these deal sites(may have just been Slickdeals). I ordered it. A day later, they cancelled the order saying they have the right to cancel any order they wish. I didn’t say anything back.

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#57
post #55
post #51

Earlier quoted context omitted.

What's unethical about buying something for the listed price? edit: rephrased for clarity

What if you accidentally paid extra to a bank, supermarket, paying back your friend, whomever and the recipient thought "Wow, great, I ain't tellin' -I get to keep that, that's awesome!"

[deleted]

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#59
post #38

In California, at least, Amazon does not need to honor erroneous prices. Per CA Civ Code § 7103 (2018): https://leginfo.legislature.ca.gov/faces/codes_displayText.x... 7103. Improper pricing on the shelf or on the item due to unintentional error shall not constitute a violation of this division.

That seems practically necessary for point-of-sale systems because a store mixup is pretty indistinguishable from an accidental (or deliberate) customer mixup (possibly by a previous customer). It hardly implies that the same thing needs to be true for an online store.

Re: Amazon Accidentally Sold $13k Camera Gear for $100 on Prime Day

#60

I doubt they will cancel the orders. Amazon lives by customer service. They seem to just write off their mistakes directly from revenue. I learned this when I was scammed for a $5000 and Amazon let the scammer keep, refunded me and closed the issue in one fell swoop.

Amazon is less customer-friendly than ever before. They refused to adjust a TV I purchased 7 days ago to the Prime Day pricing which was $400 off. The only solution according to them was to purchase another TV at the Prime pricing and return the original. That's unfriendly to the customer, it's unfriendly to the planet, and it's unfriendly to Amazon's bottom line. An all-around disaster.
Post reply on HN