I 100% agree with you about the touch bar, but you might be underestimating the user-hostility of modern Windows and the shoddiness of Windows computer manufacturers.
I've had devices from from Dell, Microsoft (3x), and Lenovo (2x) in the past few years, and they've all had hardware or driver issues either from the start or within the first few months. Tried countless registry hacks and driver reinstallations, spent dozens more hours on the phone with support reps who have no idea what they're doing, finally gotten a replacement but it doesn't include warranty coverage so the next failure is game over. Worst support by far was Dell -- they refuse to admit there's a problem, transfer you to wrong departments, and just wait for you to hang up. Their basic warranty coverage also only includes "depot service", which means you mail the machine away for two weeks and literally all they do is wipe it and reinstall the OS. Lenovo sent somebody to my home and actually resolved the issue.
Even when the system is put together correctly, every Windows update breaks something, or reverts some setting to a default value, and you don't get to choose which ones you need and which to skip. That Persian calendar fix is going to break your touchpad. Your system event log will be full of errors, and you won't know if you should be concerned. But that's just how Windows is, rotted and barely clunking along. Not to mention the built-in app ecosystem -- my wife tried their Mail app for a while, and one day it deleted all of her emails and calendar events. OneDrive sucks. Everything about Windows sucks.
I've done the "Reset This PC" thing on 3 different machines, and it's bricked all of them.
By contrast, the MacBook Pro that I've used at work for a few years has had zero problems and the OS feels so much more coherent. I do passionately hate the touch bar; I accidentally brush it all the time and suddenly the volume changes or Siri pops up or whatever irritating thing. I miss having a real Esc (yes, I've remapped Caps Lock, but muscle memory dies hard).
I've always used Windows laptops, but recently I've realized the MacBook is actually not more expensive after you factor in the hours of maintenance and the fact that Windows machines will die much more quickly no matter what you do.