Follow the OP's advice: don't remove IE unless it is unused! You may lose a convert by removing it without explanation. My parents navigate the Internet by clicking the arrow next to the address bar, and clicking the webpage they want to use. The last time I tried converting them, they also used work-related webpages with ActiveX controls, which no sane browser would ever support. Tech is slow outside of the tech ind…
I hopefully installed Chrome and set it as the default browser on my mom's new Windows 7 machine. Things seemed fine for a while, until I got an e-mail from her saying that whenever she clicked a link from her e-mail (Outlook, unfortunately), she'd get Chrome's "Aw, Snap!" error message -- which, incidentally, she found obnoxious.
Sure enough, it turns out that this is a common issue that occurs when a link in Outlook is followed and Chrome isn't currently running. (Things work fine if it's already up.) Whether this is a Chrome issue or an Outlook issue is unclear to me, but the bottom line is similar to above.