Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Apple's service program for butterfly keyboard MacBooks, even out of warranty

support.apple.com

Post reply on HN
Print view View original

41–50 of 171 posts

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#41

Post by skue »

On a related note, has anyone else had issues with the iPad Smart Keyboard after 15+ months?

Bought mine for the 10.5 iPad Pro and at some point I started getting Accessory Not Recognized messages, then it would stop working unless I removed and reattached it, then it finally died entirely.

There are reports of similar experiences in the Apple Support Communities and on Reddit, and Apple reportedly created a program to replace some of the keyboards [1]. But when I contacted Apple I was told my keyboard was out of warranty — effectively $180 of electronic waste after just over one year of use.

[1] https://iphone.appleinsider.com/articles/17/05/08/apple-offe...

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#42

Post by nsriv »

pault wrote: post #39
BitwiseFool wrote: post #35

I'll be holding on to my 2012 MacBook Pro until they switch to a different kind of keyboard. If they don't, then I'm getting a Surface instead.

If you don't care about the default telemetry and ads, switch to Windows 10 with WSL. I was a die hard Mac user for a decade and since switching I haven't looked back. Windows is a different beast than it was 10 years ago, and having the whole ecosystem of hardware and software at your disposal is fantastic.

I blocked telemetry through hosts file blocking as detailed here, might be helpful to some. https://www.thurrott.com/forums/microsoft/windows/thread/dis...

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#43

Post by reaperducer »

rogerhoward wrote: post #10

After months of suffering with this, with an out warranty 15" MBP 2016 that was relegated to desk duty with an external keyboard, I heard about this program. I made an Apple Store appointment for the next day (a Tuesday); they checked it, warned me it could be a week or more because of a holiday that week. Thursday morning I had a call that it was ready. Total cost: $0 (according to the invoice the parts were over $8…

Apple's repair service, and the Apple Store in general, have gotten much better in the last six months or so.

Two weeks ago I brought my Apple Watch in for an out-of-warranty repair on a Thursday night. I was told it would take 10 business days. It was ready the following Tuesday.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#44

Post by reaperducer »

denzil_correa wrote: post #40
avree wrote: post #21

Earlier quoted context omitted.

I made the mistake of paying the $800+ for the bottom clamshell replacement needed to fix the keyboard one week before they announced this program.

The Apple Support page says > If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund. I'd say you have a good chance to get your money back.

Apple is usually very good with this sort of stuff.

My wife bought a MacBook two months before OS X came out, so she had OS 9. When OS X came out, Apple sent free copies to everyone who bought a computer in the last 90 days.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#45

Post by ashton314 »

pault wrote: post #36
Jakob wrote: post #29

Earlier quoted context omitted.

You can set caps lock as escape key in System Preferences since one of the last OS versions. For me this works even better than the original escape key position since it’s on the home row.

I don't know if it's possible with third party software (I use a hardware programmable keyboard running QMK), but I map it to tap for escape, hold for ctrl. If you use vim keybindings for your editor it's glorious.

That’s what I’ve been doing too! I’m an Emacs user, and this setup has been glorious. I actually use an external keyboard, and I still use this setup.

I’ve been using Karabiner to remap: https://pqrs.org/osx/karabiner/index.html

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#46

Post by derefr »

skue wrote: post #41

On a related note, has anyone else had issues with the iPad Smart Keyboard after 15+ months? Bought mine for the 10.5 iPad Pro and at some point I started getting Accessory Not Recognized messages, then it would stop working unless I removed and reattached it, then it finally died entirely. There are reports of similar experiences in the Apple Support Communities and on Reddit, and Apple reportedly created a program…

Sounds like the trouble with old NES cartridges: corroded contacts. (They sometimes started working when you reseated them enough times, because moving them in and out of the connector was scraping off a little bit of the corrosion.)

If that’s the problem, the real solution should be the same: cleaning the keyboard’s contact pads (and maybe the iPad’s contact pads as well) with a q-tip and a bit of isopropyl alcohol.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#48

Post by JiNCMG »

reaperducer wrote: post #43
rogerhoward wrote: post #10

After months of suffering with this, with an out warranty 15" MBP 2016 that was relegated to desk duty with an external keyboard, I heard about this program. I made an Apple Store appointment for the next day (a Tuesday); they checked it, warned me it could be a week or more because of a holiday that week. Thursday morning I had a call that it was ready. Total cost: $0 (according to the invoice the parts were over $8…

Apple's repair service, and the Apple Store in general, have gotten much better in the last six months or so. Two weeks ago I brought my Apple Watch in for an out-of-warranty repair on a Thursday night. I was told it would take 10 business days. It was ready the following Tuesday.

Their laptop service has always been top notch. Years ago I took in a White iBook for a case change (free because it was a known defect) and the guy told me that the HD that came with the laptop (Seagate) had a high failure rate and they would swap it for free but he noticed I already upgraded my HD. "Do you want the HD anyway and you can place it on a external case?". Hell yes!

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#49

Post by fmjfkd »

reaperducer wrote: post #43
rogerhoward wrote: post #10

After months of suffering with this, with an out warranty 15" MBP 2016 that was relegated to desk duty with an external keyboard, I heard about this program. I made an Apple Store appointment for the next day (a Tuesday); they checked it, warned me it could be a week or more because of a holiday that week. Thursday morning I had a call that it was ready. Total cost: $0 (according to the invoice the parts were over $8…

Apple's repair service, and the Apple Store in general, have gotten much better in the last six months or so. Two weeks ago I brought my Apple Watch in for an out-of-warranty repair on a Thursday night. I was told it would take 10 business days. It was ready the following Tuesday.

You think so? I remember back in university, Apple would overnight ship my laptop to fix it. The last time I went to Apple, they wouldn’t even replace my faulty charger without me complaining to the manager.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#50

Post by ericpauley »

skue wrote: post #41

On a related note, has anyone else had issues with the iPad Smart Keyboard after 15+ months? Bought mine for the 10.5 iPad Pro and at some point I started getting Accessory Not Recognized messages, then it would stop working unless I removed and reattached it, then it finally died entirely. There are reports of similar experiences in the Apple Support Communities and on Reddit, and Apple reportedly created a program…

Try taking a pencil eraser (preferably the white high polymer type) and cleaning off the contacts on the back of your iPad. Worked wonders for mine.
Post reply on HN