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Is this Paypal experience customary?

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Re: Is this Paypal experience customary?

#151

Post by peteretep »

voidwtf wrote: post #10
voidwtf wrote: post #7

PayPal manipulating, removing, or holding hostage the balance of your account? Yes that’s normal for PayPal. Getting a the runaround about how and why it happened? Yep, that’s expected too. Actually getting a non-form letter response of any type? That’s just lucky. We couldn’t get an account rep on the phone for almost 4 days when ~35k was suddenly deducted from the account. Nor when they accidentally cancelled all o…

P.s. never ever link any account with shared funds to PayPal. Business or otherwise, open a completely separate account for PayPal if you must use it. Imagine having PayPal place a hold on the funds in your account to make sure refunds/fraud can be handled. Then when a customer does request a refund you’re literally unable to process the refund because it won’t take it from the funds you just received that are held.…

Yeah, thanks, that's a great reminder to cancel the Direct Debits from my real bank account into Paypal.

Re: Is this Paypal experience customary?

#152

Post by ninth_ant »

IAmGraydon wrote: post #146

I’m going against the consensus here, but why was this guy so concerned about the reversal of a transaction that never should have happened in the first place? It wasn’t his money. Someone at PayPal obviously manually reversed the transaction when they realized the mistake. These things happen. I’ve been using PayPal personally for 10+ years without issue. I also own a company and have processed hundreds of transacti…

Because suspicious activity on your account could lead to your account being banned. Which it did.

Re: Is this Paypal experience customary?

#153

Post by peteretep »

martin-adams wrote: post #101

I'm not surprised. I accidentally created a seller account trying to create a test account for a project I was working on. I never verified the account as I realised quite soon. I've never sent or received any money. But can I close the account? Nope! I have to send official paperwork to prove it is a valid seller account before I can close it.The only reason I want to close it is so I can reuse the email address. Bu…

Try GDPR'ing them

Re: Is this Paypal experience customary?

#154

Post by doodpants »

IAmGraydon wrote: post #146

I’m going against the consensus here, but why was this guy so concerned about the reversal of a transaction that never should have happened in the first place? It wasn’t his money. Someone at PayPal obviously manually reversed the transaction when they realized the mistake. These things happen. I’ve been using PayPal personally for 10+ years without issue. I also own a company and have processed hundreds of transacti…

He made it quite clear in the article that he was not concerned about the reversal, he was concerned about the lack of notification of the reversal.

Re: Is this Paypal experience customary?

#155

Post by Aeolun »

IAmGraydon wrote: post #146

I’m going against the consensus here, but why was this guy so concerned about the reversal of a transaction that never should have happened in the first place? It wasn’t his money. Someone at PayPal obviously manually reversed the transaction when they realized the mistake. These things happen. I’ve been using PayPal personally for 10+ years without issue. I also own a company and have processed hundreds of transacti…

To me, how great a company is for a business is decided by how much they have your back when shit hits the fan, not when everything is working as intended.

You’d expect that Paypal would notify him of the reversed transaction. Or would at least be able to tell him it was reverted instead of accusing him of refunding it himself.

Re: Is this Paypal experience customary?

#156

Post by electriclove »

I had a similar experience with Uber Eats. Though I despise PayPal, I think this problem is common to these large companies that outsource all customer support. There is no venue to actually reach someone who gives a damn and at the top, they like it that way because they don't care about anything except how much money they are making. It is deeply flawed. I wish there was a good alternative to PayPal.

Re: Is this Paypal experience customary?

#157

Post by _jal »

IAmGraydon wrote: post #146

I’m going against the consensus here, but why was this guy so concerned about the reversal of a transaction that never should have happened in the first place? It wasn’t his money. Someone at PayPal obviously manually reversed the transaction when they realized the mistake. These things happen. I’ve been using PayPal personally for 10+ years without issue. I also own a company and have processed hundreds of transacti…

You don't have a problem with money flowing in to and out of your account, so long as it all balances out in the end? Really?

Then you won't mind if I borrow the keys to your account. You'll never notice a thing.

Even if PP is just covering their embarrassment over a mistake, it is still nonsense on stilts that they stonewall and bullshit about transactions flowing through your account. Who knows if they're even legal transactions? Someone could be playing a game.

Before you assert the belief that Paypal would never risk laundering money, you maybe want to look at Wachovia, HSBC and Deutsche. And it doesn't have to be "Paypal" in some formal sense; it could be employees there.

It is incredibly naive to play "what, me worry?" about sketchy things going on in your accounts.

Re: Is this Paypal experience customary?

#158

Post by antihero »

Whoa, I just got off of a call from PayPal as to why my account was banned.

Turns out, 15 years ago when I signed up, I was 15 (I am 30 now) and that is against their terms of service. So my account is permabanned and they said to make a new one with a different email.

I can understand they don't want people under 18 to sign up, but for fucks sakes, it was 15 years ago, this feels like a fairly stupid policy.

I would like to add that the customer service experience in this instance was pretty good - they had a queue system where you can leave your number and they call you back instead of keeping you on hold forever, and they representative was helpful and professional and told me straight up that I could make another account.

Re: Is this Paypal experience customary?

#159

Post by scriptproof »

zxcvbn4038 wrote: post #69

I very rarely have to contact PayPal for anything, but I’ve had to talk to them a couple times. My experience is that they absolutely will not answer any question they don’t have a pre-written response for, instead choosing whatever they think is closest to what I am asking, even if it doesn’t answer the question. I’ve even had them send me the same response again when I explain that it didn’t answer my question the…

This is one experience. I have some exchanges with paypal and their answers were perfectly accurate and personalized. After many transactions, I have no reason to complain for now. About the case of the OP, I once had 2000€ credited on my bank account for no reason. I knew it was an error and did not touch it. Several days after, the amount was silently debited. No message from the bank. This is not specific to Paypal.

Re: Is this Paypal experience customary?

#160

Post by crashtec »

fxleach wrote: post #135
jorvi wrote: post #126

Earlier quoted context omitted.

> PayPal needs to end IMO You say that but it's literally the only way to counter scamming sellers on the internet. PayPal needs to stay, at least until there are viable competitors.

How is it "literally the only way to counter scamming sellers"? There are so many competitors out there that offer better services... Stripe, Google Pay, Moneris, Braintree, Square, WePay, Authorize.net, the list goes on...

just fyi in your list, Braintree is a paypal service
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