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Apple's service program for butterfly keyboard MacBooks, even out of warranty

support.apple.com

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Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#11

Post by cced »

ramijames wrote: post #6
green-eclipse wrote: post #2

To be clear, according to Apple, these keyboard repairs are free.

My time isn't free. The fact that I have to deal with this at all makes me never want to buy another Mac and I have been a heavy user for at least 20 years. Super annoyed.

This. I have 7 distinct repairs so far. Every one of these involves a back up, checking in at the Apple Store, explaining what the issue is, having the staff run “diagnostics” only to find nothing wrong with the computer, my having to tell them that this has become routine and that I want them to take my computer in for repairs, having them call me back a few days later with a repaired computer, retrieving the computer, reinstalling the image.

I just want my money back.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#12

Post by mikaelsouza »

ramijames wrote: post #6
green-eclipse wrote: post #2

To be clear, according to Apple, these keyboard repairs are free.

My time isn't free. The fact that I have to deal with this at all makes me never want to buy another Mac and I have been a heavy user for at least 20 years. Super annoyed.

It is even worse when there are no Apple Store nerby, only Apple certified resellers, which is my case.

The last time I had a problem with my MBP's screen, it took almost a month to be fixed.

A failing keyboard is enough reason for me to wait for a version which they fix all these issues. Even if it only breaks for a "small percentage of users", it wouldn't be nice to wait almost a month without my work machine...

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#13

Post by mtrpcic »

rogerhoward wrote: post #10

After months of suffering with this, with an out warranty 15" MBP 2016 that was relegated to desk duty with an external keyboard, I heard about this program. I made an Apple Store appointment for the next day (a Tuesday); they checked it, warned me it could be a week or more because of a holiday that week. Thursday morning I had a call that it was ready. Total cost: $0 (according to the invoice the parts were over $8…

I had a similar experience. Struggled with several keys either "not pressing" or "double pressing". After a while I took it in, they gave me an estimate of 5 days for repair, and called me after 4. No charge, no fee, no questions. Once I got used to the butterfly keys I didn't mind the low travel distance, and now that my keyboard is in proper working order, I have no issues with it. Still wish there was an escape key though...

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#15

Post by 8draco8 »

ramijames wrote: post #6
green-eclipse wrote: post #2

To be clear, according to Apple, these keyboard repairs are free.

My time isn't free. The fact that I have to deal with this at all makes me never want to buy another Mac and I have been a heavy user for at least 20 years. Super annoyed.

Companies like Dell and Lenovo just ships fault element if it's possible to replace it yourself and in many cases it is possible to replace keyboard without to much hustle. Not to mention their on premise warranty which usually cost somewhere around AppleCare plan. If I am working on a hardware, 9 hours a day 5,6 or even 7 days a week I don't have time to sit in Apple store for hours. Even worst, in country where I am currently there is no Apple stores, period and that's in the middle of Europe not some remote island somewhere on Pacific. Here there are only third party services accredited by Apple to do fixed and they always say "14 working days for fix" which is unacceptable.

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#16

Post by milquetoastaf »

vuln wrote: post #8

Ugh. I really want to upgrade my 2014 mba. Four gigs of ram doesn’t cut it anymore and my eyes have grown tired of the screen. I love the size, battery life, I just don’t know what to get next.

2017 Macbook Air models are great, last gen before butterfly keys

Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty

#17

Post by [deleted] »

ramijames wrote: post #6
green-eclipse wrote: post #2

To be clear, according to Apple, these keyboard repairs are free.

My time isn't free. The fact that I have to deal with this at all makes me never want to buy another Mac and I have been a heavy user for at least 20 years. Super annoyed.

[deleted]
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