Apple's service program for butterfly keyboard MacBooks, even out of warranty
1–10 of 171 posts
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#2To be clear, according to Apple,
these keyboard repairs are free.
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#3To be clear, according to Apple, these keyboard repairs are free.
Plus if you paid in the past, you can ask Apple for a refund.
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#4I'm quite glad I've held onto my mid-2012 15 inch mbp all these years. I had the latest 2019 model for a job and it was a distinct downgrade. The 2012 model isn't much heavier or slower, has all the ports I need, and they keyboard feels relatively solid. I hope Apple will come to their senses and pull an iPhone SE, releasing the design from 2012 with updated internals. FaceID would make it perfect.
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#5Add to that, that the keycaps break.
They have teeny-tiny clips on the top edge, which just break after a while, and they just lift off, sticking to your finger, or just shift slightly, enough not to 'click' when you press them.
I'm not a particularly heavy typist (though it sounds like it on the butterfly keyboard, compared to my previous 2013 macbbok pro), but I've now had about 8 keycaps replaced in the lasst year.
edit: OK I was going to edit out the multiple-letters, but not this time, as this is actually quite typical of typing on this 2016 mbp, so illustrates the problem.
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#6To be clear, according to Apple, these keyboard repairs are free.
My time isn't free. The fact that I have to deal with this at all makes me never want to buy another Mac and I have been a heavy user for at least 20 years. Super annoyed.
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#7I’m not sure I have an issue, because I always use an external keyboard. Will Apple still fix my keyboard, or does it have to exhibit some issue?
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#8Ugh. I really want to upgrade my 2014 mba. Four gigs of ram doesn’t cut it anymore and my eyes have grown tired of the screen. I love the size, battery life, I just don’t know what to get next.
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#9I'm quite glad I've held onto my mid-2012 15 inch mbp all these years. I had the latest 2019 model for a job and it was a distinct downgrade. The 2012 model isn't much heavier or slower, has all the ports I need, and they keyboard feels relatively solid. I hope Apple will come to their senses and pull an iPhone SE, releasing the design from 2012 with updated internals. FaceID would make it perfect.
Yes! I have a 2011 MBP that is going strong. I never had a problem with it. My 2018 MBP from work has been switched out twice because of the keyboard and the screen just going dead.
Re: Apple's service program for butterfly keyboard MacBooks, even out of warranty
#10After months of suffering with this, with an out warranty 15" MBP 2016 that was relegated to desk duty with an external keyboard, I heard about this program. I made an Apple Store appointment for the next day (a Tuesday); they checked it, warned me it could be a week or more because of a holiday that week. Thursday morning I had a call that it was ready. Total cost: $0 (according to the invoice the parts were over $800, including a mainboard replacement to fix a loose USB-C port). It was a basically new machine when I got it back.
I'm still sore over this kbd design, but its otherwise been a good laptop and their no-questions-asked handling of it was great.