If anyone wanted a de facto software monopoly to break up, this would be a good one.
Is this Paypal experience customary?
41–50 of 295 posts
Re: Is this Paypal experience customary?
#42A few years ago, I sent my youngest son to a well-known online retailer to buy some computer gear. What he got was a counterfeit, a fake that was broken. He started the refund process, but I was pretty miffed that my reputation with my kid got mixed up in these poor business practices. So I emailed management and asked that they apologize to the kid. It took almost forever to get them to figure out that I was not ask…
On call centers, I will keep pointing people at: http://www.harrowell.org.uk/blog/2012/01/21/the-politics-of-... > Inappropriate automation and human/machine confusion bedevil call centres. If you could solve your problem by filling in a web form, you probably would have done. The fact you’re in the queue is evidence that your request is complicated, that something has gone wrong, or generally that human intervention…
> If you could solve your problem by filling in a web form, you probably would have done.
How true is this of the general population? I suspect that a significant fraction of call centre volume could be dealt with through a web form.
That said, the rest of the point is true: the lack of agency in call centre employees likely results in a huge amount of wasted time and frustration both for the customer and for the company.
Re: Is this Paypal experience customary?
#43No, most people would not be this agitated about a mistaken transaction being silently refunded. At best they'd probably assume the notification went to spam or something and went on with their day My bank doesn't notify me about any transactions, I have to check my bank book manually. Once a mistaken transaction showed up and disappeared a few hours later, with no trace left behind at all. I just assumed it was a mi…
In fact, it's a bit weird he didn't immediately refund the unexpected payment. Was he hoping to exploit the mistake and keep the money?
Re: Is this Paypal experience customary?
#44Is it too much to ask for regulations for payment transactions to step in, at least in EU? I know we're not too regulation-friendly here, and I haven't made up my mind yet, but I tend to think it's only consequential that digital payment transactions are considered a field where governments should exercise authority, on similar grounds that give (or doesn't give) government authority over establishing a currency in the first place.
Note this isn't a snark at paypal specifically. I'm just interested if anyone with an economic background has an opinion to share.
Re: Is this Paypal experience customary?
#45I avoid PayPal, but in the rare case where there is no other payment method possible and i really need something, i simply create an account, do the transaction, and immediately delete the Paypal account again.
I find this the best way to deal with them :)
Re: Is this Paypal experience customary?
#46Re: Is this Paypal experience customary?
#47No, most people would not be this agitated about a mistaken transaction being silently refunded. At best they'd probably assume the notification went to spam or something and went on with their day My bank doesn't notify me about any transactions, I have to check my bank book manually. Once a mistaken transaction showed up and disappeared a few hours later, with no trace left behind at all. I just assumed it was a mi…
In fact, it's a bit weird he didn't immediately refund the unexpected payment. Was he hoping to exploit the mistake and keep the money?
Bad idea. If you did that you could end up paying back the money twice, once for your own payment and another for paypal's own refund.
Re: Is this Paypal experience customary?
#48This is why people should support real cryptocurrency.
Re: Is this Paypal experience customary?
#49Earlier quoted context omitted.
PayPal survives because they keep end users happy, we (the people using PayPal to take payment or integrating it) aren't the end user. Proof a ruthless focus in the right place can overcome almost anything. They've been shit forever.
> PayPal survives because they keep end users happy, we (the people using PayPal to take payment or integrating it) aren't the end user. I have no clue where you get that idea. PayPal was freezing end-users accounts, had a bad support and very inconsistent refund limits since forever. Almost everyone I know who heavily used it had issues with it at some point in time. Yeah as long as you just use PayPal once a year t…
PayPal generally these days doesn't get hacked. As an alternative to supplying credit card number to a random online merchant, it is infinitely more secure.
Re: Is this Paypal experience customary?
#50Earlier quoted context omitted.
Do you work for merchantinc.com? They seem to own and operate paypalsucks.org and have a history of advertising themselves with forum spam similar to your comment.
You seem overly active on this thread. What is your affiliation?
I do payment processing for my SaaS products. Have used PP in the past, currently I only use stripe and bitcoin to receive payments.